Kai · 7 hours ago
Chief Operating Officer (COO)- Tampa, FL
Tampa, FL
Full-time
Onsite
Director/Executive
10+ years expKai Connected is a growing community management company delivering HOA, CDD, and Lifestyle services under one roof. The Chief Operating Officer (COO) is responsible for overseeing all operational functions and scaling the company across multiple regions while preserving its culture and standards.
AccountingManagement ConsultingResidential
Responsibilities
Oversee day-to-day operations across HOA, CDD, Lifestyle, and corporate departments
Ensure consistency, compliance, and operational excellence across all regions
Design, implement, and refine scalable systems, SOPs, and workflows
Identify gaps, solve problems, and continuously improve service delivery and efficiency
Own operational KPIs and performance outcomes
Provide executive oversight for multi-region operations and future market expansion
Lead and support Regional Directors, Department Heads, and senior managers
Build repeatable operating models that support growth without sacrificing quality
Monitor performance metrics and proactively address risks or challenges
Ensure compliance with governing documents, state statutes, and contractual obligations
Partner with legal, compliance, and finance teams to mitigate risk and ensure sound financial practices
Support boards through strong governance, education, and transparent operations
Oversee Lifestyle programs that drive engagement, connection, and happiness
Ensure Lifestyle Directors are trained, supported, and aligned with Kai Connected’s values
Collaborate with marketing and communications for cohesive messaging
Lead, mentor, and develop senior leaders and management teams
Foster a people-first, accountability-driven culture
Partner with HR on organizational design and succession planning
Qualification
Required
Bachelor's degree required
10+ years senior leadership experience
Multi-region operational experience
Deep HOA/CDD knowledge
Proven ability to scale
Strong decision-making and leadership skills
Preferred
MBA preferred
Company
Kai
kai is a resident experience company that provides community management services for homeowners associations.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase