bolt · 5 hours ago
Sr. Manager of Partner Success
United States
Full-time
Remote
Senior Level, Lead/Staff
10+ years expBolt is an insurtech company on a mission to revolutionize the insurance landscape by connecting people with the protection they need. The Sr. Manager of Partner Success will manage and grow complex enterprise accounts, driving customer adoption and satisfaction while collaborating with internal teams to ensure customer needs are met.
Big DataFinanceInsuranceSaaS
Responsibilities
Lead post-delivery customer adoption and relationship management for one or more large, enterprise SaaS clients
Drive long-term customer success by building trusted relationships, ensuring strong engagement, and serving as a point of escalation
Use data and strategic conversations to expand relationships and identify new opportunities for growth
Collaborate cross-functionally with internal teams (Product, Sales, Marketing, and Engineering) to ensure the voice of the customer is heard and acted on
Create and manage Statements of Work (SOW) and provide regular status updates to both customers and internal leadership
Oversee renewal conversations and secure contract extensions
Become a subject matter expert on Bolt’s solutions and advocate for partner needs in internal product and roadmap discussions
Qualification
Required
10+ years in customer success, partner management, or operational leadership, ideally in a SaaS environment
Proven ability to lead complex, high-touch customer relationships
Excellent communication, presentation, and negotiation skills—comfortable engaging with C-level executives
Strong business acumen and ability to tie Bolt's solutions to customer outcomes
Experience working cross-functionally and managing escalations
Entrepreneurial mindset—you're comfortable with ambiguity and energized by creating solutions
Willingness to travel up to 15% for in-person partner meetings
Experience in the insurance industry, especially P&C
Benefits
Different medical plans to suit you and your family
Dental and vision insurance
Unlimited Flexible PTO plan
401k Program & match
Paid family leave; we believe in fully supporting new parents
Wellness Program
Company
bolt
Bolt is making property and casualty insurance simpler for everyone: carriers, agents, brokers and customers.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$17M2009-10-29Series D· $17M
2006-01-01Series C
Leadership Team
Bernardo Roque De Pinho
VP of Strategic Partnerships
Karen Bradley
Partner Onboarding Specialist
Recent News
2025-12-03
2025-11-18
Company data provided by crunchbase