Checkr, Inc. · 22 hours ago
Strategic Customer Success Manager
San Francisco, California, United States
Full-time
Hybrid
Mid, Senior Level
$128K/yr - $151K/yr
4+ years expCheckr is building the data platform to power safe and fair decisions. They are seeking a Strategic Customer Success Manager to own and grow relationships with key customers, driving adoption and value realization while serving as a trusted advisor to executive stakeholders.
Artificial Intelligence (AI)Developer APIsHuman ResourcesLegal TechMachine Learning
Responsibilities
Own customer success for 10–15 strategic accounts ($100K–$1M ACV), driving adoption, value realization, renewals, and long-term account growth across the full customer lifecycle
Act as a trusted advisor and industry SME, building executive-level relationships by demonstrating deep domain expertise, articulating product value, and aligning solutions to customer business objectives
Lead onboarding, enablement, and ongoing training programs to ensure rapid time-to-value, sustained engagement, and expanding use cases across customer organizations
Deliver data-driven business reviews and success planning, leveraging analytics to measure ROI, track milestones, assess risk, and guide strategic decisions for both customers and internal stakeholders
Proactively manage customer health and critical issues, diagnosing root causes, coordinating cross-functional resolution, and coaching customers toward effective solutions that maximize product impact
Drive retention, renewals, and expansion by partnering closely with Account Executives on strategic account plans, identifying growth opportunities, mitigating risk, and exceeding net retention targets
Serve as the voice of the customer internally, sharing insights with Product, Sales, Marketing, and Operations to influence roadmap priorities, improve user experience, and accelerate adoption and usage velocity
Cultivate customer advocacy and operational excellence, fostering referenceable relationships, contributing to case studies and speaking opportunities, and developing scalable processes and best practices to continuously improve customer outcomes
Qualification
Required
4+ years customer success experience, preferably for a SaaS or financial services product
Proven ability to maintain highly valuable and outcome-based relationships with a diverse customer account base
Outstanding multi-task task management skills across a varied set of responsibilities
Passion for working with customers and a desire to deeply understand the Truework Income products, use cases, and technical elements
Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical end user personnel in large enterprises
Ability to build credibility and trust by understanding and addressing customer requirements
Willing to travel quarterly based on customer and business need
Benefits
A fast-paced and collaborative environment
Learning and development allowance
Competitive cash and equity compensation, and opportunity for advancement
100% medical, dental, and vision coverage
Up to $25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy
Monthly wellness stipend
In-office perks are provided, such as lunch five times a week, a commuter stipend, and an abundance of snacks and beverages.
A relocation stipend may be available for those willing to relocate to a Checkr hub location.
Company
Checkr, Inc.
Checkr is the data platform that powers safe and fair decisions.
501-1000 employees
H1B Sponsorship
Checkr, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (17)
2023 (19)
2022 (24)
2021 (14)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$740.1MKey Investors
Durable Capital PartnersT. Rowe PriceY Combinator
2025-05-16Undisclosed· $61.1M
2022-04-14Series E· $120M
2022-01-18Secondary Market
Leadership Team
Daniel Yanisse
Co-founder & CEO
Jonathan Perichon
Co-founder
Recent News
BiometricUpdate.com
2026-01-17
2025-11-27
Company data provided by crunchbase