Capital City Bank Group, Inc. · 18 hours ago
Retail Office Manager | Starke
Starke, FL
Full-time
Onsite
Mid, Senior Level
5+ years expCapital City Bank is seeking a Retail Office Manager to create a leadership culture focused on delivering exceptional client experiences. The role involves managing office operations, developing associates, and driving sales and service excellence to meet operational goals.
BankingFinancial Services
Responsibilities
Responsible to ensure adherence to all tasks identified in the Office Certification Guide in coordination with the Retail Assistant Office Manager, when applicable
Foster strong, loyal relationships between our clients and our brand. Enhance the client experience through care and passion at every touch, including client outreach. Products and services experts that convey confidence and positivity, influencing how others perceive our brand and possess a true desire to grow client relationships and develop associate relationships
Provide leadership to drive a culture that focuses on associate engagement and retention to ultimately achieve an exceptional client experience that will drive the achievement of goals and objectives increasing revenue
Interview, hire, and manage all approved positions with administrative support from Human Resources as needed, including scheduling, coaching, timecards, overtime, budget, training, performance reviews and all other associate relation issues. Complies with all Training Checklists, and Accountability Charts, utilizes performance management tools to attract, develop and retain talent in the office
Provides leadership in creating the strategic direction of the office to deliver consistent client experience as well as associate relationship management
Develop strong relationships with the team and key Bank partners, product and support partners, and other business partners as needed
Ability to think creatively on opportunities to grow revenue, deepen client relationships, create and penetrate client portfolios
Exhibit a high level of professionalism coupled with a strong work ethic. Deliver a strong leadership style that effectively balances coaching and mentoring with expectation-setting and measurement
Develop teamwork, share knowledge, instill trust, and set clear and concise expectations for consistency across the Bank
Promote, motivate, and coordinate sales activities and onboarding expectations with the expectation of exceeding office production goals, including Credit Card, Merchant Services, CCI and Other Business Partner Referrals; provides leadership promotes, motivates, and coaches referral activities
Ensure that teams are equipped with knowledge and resources, clear expectations and trust so that they are empowered to consistently meet the expectations
Ensure ongoing team training and timely completion of all Bank-sponsored meetings/training/courses related to products/services and other initiatives
Responsible to ensure adherence to all tasks identified in the Office Certification Guide in coordination with the Retail Assistant Office Manager, when applicable
Maintains Performance Standards for applicable office associates, ensuring timely adherence to policy and procedures, including management of overages and shortages in the absence of a Retail Assistant Office Manager
Management of all performance exceptions initiated in the office, including but not limited to fee waivers, wires, Cash Management (CETO). Provides guidance to correct exceptions and avoid repeat errors, including documentation requirements at CIF creation, new account opening and account revisions
Fulfills the functional role of Retail Banker as needed by providing client with information on Bank products and services, rates, service charges, restrictions and other relevant account information while delivering an exemplary client experience
Responsible for working the daily Insufficient/Returned Items prior to the daily cutoff
Has responsibility for appearance of the office as to branding, display of marketing materials and general appearance. Manages budgetary expenses including Rewards and Recognition, PR Pool Funds, FMI and other office expenses, processes expenses for payment
Manages PTO schedule to safeguard against staffing shortages in the office and ensures adherence to the annual 5 consecutive days requirement
Oversees office security and associate/client safety including adherence to all related policy and procedures, Automobile Accident Report, Property Loss Report, Public Liability Accident Report, Currency Transport, Monthly Security Testing, etc
Responsible for initiating and follow up of office maintenance and repair requests
Assists with research and resolution of client issues/complaints, initiating client contact if appropriate and escalation to management as needed
Actively participates in community organizations and events to generate goodwill and business development opportunities; working within time and budget constraints
Supervises office security including open and close procedures, dual control, all-clear signal, alarm testing, etc
Qualification
Required
Effective written and oral communication skills to positively engage clients and prospective clients
Strong leadership, organizational and time management skills
The ability to exercise sound and reasonable judgment
Demonstrable business development and leadership skills
Proficiency in Word and Excel software
Associate's or Bachelor's degree in business or finance from an accredited college required. Relevant experience may substitute for the education requirement
Preferred
Banking experience preferred
Familiarity of Jack Henry Xperience, preferred
Experience with a customer relationship management system is a plus
Preferred use and/or understanding of Capital City Bank products and services
Benefits
Medical, Dental and Vision
Life Insurance
401(k) with Matching
Flexible Spending Accounts
Tuition Assistance
Stock Purchase
Discounts on Products and Services
Company
Capital City Bank Group, Inc.
About Capital City Bank Group, Inc. Capital City Bank Group, Inc.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1997-02-14IPO
Leadership Team
Alicia Williams-Ronan
SVP & Chief Retail Officer
Matthew Henderson
SVP - Chief Information Security Officer
Recent News
Capital City Bank Group
2025-11-21
Capital City Bank Group
2025-11-19
2025-11-04
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