Motion Recruitment · 6 hours ago
Information Technology Support Analyst
Bartlesville, OK
Contract
Onsite
Senior Level
5+ years expMotion Recruitment is a global organization specializing in technology-enabled claims and risk management solutions. They are seeking an IT Support Technician to provide systems support to end users and resolve moderate to complex computer system issues for both internal and external customers.
Information TechnologyRecruitingStaffing Agency
No H1B
Responsibilities
Provide IT systems support to end users by resolving moderate to complex computer system issues for both internal and external customers
Respond to email-based technical support requests while documenting, tracking, and monitoring issues to ensure timely resolution
Support colleagues with moderate to complex issues involving internal proprietary systems
Troubleshoot software and development-related issues as needed
Communicate high-visibility issues to an immediate supervisor
Escalate issues to appropriate departments when necessary
Maintain a strong understanding of claims systems, adjuster functions, workflows, and business processes to effectively resolve support issues
Perform additional duties as assigned while supporting the organization’s quality programs
Qualification
Required
High School Diploma or GED
Minimum of 5 years of Help Desk or technical support experience, or an equivalent combination of education and experience
At least 2+ years of experience supporting internal proprietary systems
Excellent customer service skills and a strong understanding of quality standards
Working knowledge of service center processes and procedures
Strong PC literacy, including Microsoft Office products
Analytical and interpretive problem-solving skills
Excellent organizational and interpersonal skills
Strong judgment and discretion
Ability to manage multiple projects, set priorities, and work effectively in a team environment
Ability to complete the required number of monthly quality monitors
Preferred
Bachelor's degree from an accredited college or university
Benefits
Medical Insurance - Four medical plans to choose from for you and your family
Dental & Orthodontia Benefits
Vision Benefits
Health Savings Account (HSA)
Health and Dependent Care Flexible Spending Accounts
Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
Hospital Indemnity Insurance
401(k)
Paid Sick Time Leave
Legal and Identity Protection Plans
Pre-tax Commuter Benefit
529 College Saver Plan
Company
Motion Recruitment
Motion Recruitment, a Kelly® Company, delivers IT Talent Solutions for Contract, Direct Hire, Managed Solutions and Statement of Work to all of North America from our 21 delivery centers.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Littlejohn & Co
2024-05-03Acquired
2018-04-30Private Equity
1998-06-04Private Equity
Leadership Team
Beth Gilfeather
CEO
Brad Page, MBA
Chief Financial Officer
Recent News
Kelly Services, Inc.
2025-10-28
TradingView
2025-02-14
Business Journals
2024-05-05
Company data provided by crunchbase