Lyft · 8 hours ago
Service Lead
Nashville, TN
Full-time
Onsite
Mid, Senior Level
$72K/yr - $90K/yr
4+ years expLyft is a company focused on serving and connecting people, and they are seeking a Service Lead for their subsidiary, Flexdrive, which is pioneering operations for autonomous vehicle fleets. The role involves managing technical teams, overseeing training programs, and ensuring fleet maintenance operations meet high standards of quality and compliance.
AppsMobile AppsRide SharingSoftwareTaxi ServiceTransportation
Responsibilities
Availability: Schedules may include weekends and holidays based on depot operational requirements
Specialized Technician Oversight: Lead and develop up to 4 specialized technicians, ensuring proper skill development, certification maintenance, and performance optimization across all shifts
Workflow Distribution: Manage and optimize repair workflows across technician teams, balancing workload, prioritizing critical repairs, and ensuring SLA compliance for all maintenance activities
Vendor Management: Coordinate with OEM dealerships, third-party repair facilities, and specialized service providers, serving as technical liaison and ensuring vendor compliance with partner standards
Performance Management: Conduct regular performance reviews, skills assessments, and development planning for technical staff, fostering a culture of safety, continuous improvement and technical excellence
Lead Instructor Role: Serve as qualified Lead Instructor with active qualifications, completing partner Train-the-Trainer certification programs and maintaining expertise in all technical areas of instruction
Training Delivery Excellence: Deliver training and assessments per partner requirements, including web-based modules, hands-on demonstrations, OJT checklists, and skills assessments for all maintenance-related qualifications
Curriculum Development: Create and maintain training materials for technician, management, materials coordination, and calibration qualifications, ensuring alignment with partner operations training manuals
Fleet Performance Optimization: Monitor and improve key metrics including Mean Time to Recovery, Vehicle Turnaround Time, and Diagnosis Escalation Rate
Service Quality Assurance: Implement and maintain quality control processes ensuring all maintenance work meets partner specifications and safety standards
Maintenance Planning: Develop and execute preventive maintenance schedules, manage maintenance change requests, and ensure compliance with partner fleet management system requirements
Technical Problem Resolution: Lead root cause analysis for complex technical issues, implement corrective actions, and develop preventive measures to reduce repeat failures
Service and Parts Coordinator Management: Directly supervise parts and service writing coordination, ensuring seamless integration between parts allocation, work order documentation, and inventory management while maintaining accuracy and compliance standards
Supply Chain Coordination: Oversee Material Coordinator activities, ensuring optimal parts inventory levels, secure storage of proprietary components, and compliance with chain of custody standards
Inventory Optimization: Analyze parts consumption patterns, forecast requirements, and coordinate with partner aftermarket teams to prevent stockouts while minimizing carrying costs
Vendor Parts Management: Manage relationships with parts suppliers, negotiate service agreements, and ensure timely delivery of critical components
Non-Conforming Parts Process: Oversee quarantine and disposition procedures for non-conforming parts, ensuring proper documentation and handling
Training Compliance: Ensure all personnel maintain required qualifications through partner learning management systems, conducting monthly verification reviews per standards
Safety Program Integration: Collaborate with the safety team to ensure all maintenance activities comply with EHS requirements, including battery safety, hazardous materials handling, and hot work procedures
Documentation Management: Maintain comprehensive documentation hierarchy including job descriptions, safety protocols, training records, and maintenance logs per partner requirements
Regulatory Compliance: Ensure all technical operations meet federal, state, and local regulations including EPA, OSHA, and AV-specific requirements
Operational Excellence: Drive continuous improvement initiatives, analyzing performance data to identify optimization opportunities and implement best practices across technical operations
Capacity Planning: Forecast staffing needs, training requirements, and infrastructure upgrades to support fleet growth and operational scaling
Cross-Functional Collaboration: Partner with Operations Manager, Depot Operations Leads, and partner technical teams to ensure seamless integration of maintenance and depot operations
Knowledge Management: Establish and maintain technical knowledge base, documenting lessons learned, best practices, and troubleshooting guides for common issues
Culture of Safety: Champion a comprehensive culture of safety through proactive engagement. Leading by example in following all safety requirements; educating the team on safety protocols; proactively identifying risks; managing incidents, including reporting and investigation
Qualification
Required
Bachelor's degree in Automotive Technology, Mechanical Engineering, Operations Management, or related field
4+ years of progressive experience in fleet maintenance management, automotive service operations, or technical training leadership
3+ years of experience managing technical teams including hiring, training, performance management, and development of skilled technicians
2+ years of experience developing and delivering technical training programs, preferably in automotive or fleet maintenance environments
Proven expertise in electric vehicle systems, diagnostic procedures, and advanced automotive technologies (AV experience highly preferred)
Strong understanding of maintenance management systems, KPI tracking, and data-driven decision making for fleet operations
Experience with vendor management, contract negotiation, and third-party service provider oversight
Demonstrated success implementing quality management systems, safety management systems and continuous improvement methodologies (Six Sigma, Lean preferred)
Exceptional communication skills with ability to interface effectively with technical teams, executive leadership, and external partners
Current ASE certifications preferred; ability to obtain required partner certifications within 90 days
Valid driver's license with clean driving record
Preferred
Advanced degree preferred
Benefits
Great medical, dental, and vision insurance options with additional programs available when enrolled
Mental health benefits
Family building benefits
Child care and pet benefits
401(k) plan to help save for your future
Salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
Subsidized commuter benefits
Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
Company
Lyft
Lyft is a leading ride-hailing service offering car rentals, bike, and scooter-sharing through its mobile app for convenient transportation.
5001-10000 employees
H1B Sponsorship
Lyft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (137)
2024 (100)
2023 (132)
2022 (287)
2021 (266)
2020 (281)
Funding
Current Stage
Public CompanyTotal Funding
$5.76BKey Investors
FidelityMagna InternationalCapitalG
2025-09-03Post Ipo Debt· $450M
2024-02-21Post Ipo Debt· $400M
2021-02-01Post Ipo Equity
Leadership Team
David Risher
Chief Executive Officer
Erin Brewer
Chief Financial Officer
Recent News
Business Wire
2026-02-02
2026-01-22
2026-01-22
Company data provided by crunchbase