ValueBank Texas · 4 hours ago
IT Help Desk Technician
Corpus Christi, TX
Full-time
Onsite
Entry Level
1+ years expValue Bank Texas is seeking an IT Help Desk Technician to support over 100 users across multiple branches. The role involves diagnosing and resolving hardware, software, and network-related issues while providing excellent service to all users.
BankingFinancial Services
Responsibilities
Provide helpdesk support and resolve problems to the end user’s satisfaction
Provide technical assistance and support for incoming requests and issues related to computer systems, software, and network hardware
Provides Tier I & Tier II support by assisting employees with hardware and software issues as they arise
Installs and configures hardware, including workstations, printers, phones, etc
Installs and configures various workstation software. Updates workstation software and operating system patches as they become available
Respond to requests for service either in-person, over the phone, or remotely
Develops and maintains all support documents for I.T. Department and end-users
Identifies and resolves any problems that affect desktop computer operating systems and troubleshoots routine problems and maintenance of systems
Trains employees and orients them on how to use company computer hardware and software applications
Maintains other relevant computer peripheral devices, such as monitors, printers, and video teleconferencing problems
Assists in maintaining companywide anti-virus software
Provides remote assistance to users by utilizing remote software
Completes helpdesk-related projects as requested in timeframe specified
Occasionally network runs will be done in house to accommodate new services quickly. Must have fundamentals of planning, wiring and terminating a physical network
Ability to work evenings and weekends, if needed
Qualification
Required
Provide helpdesk support and resolve problems to the end user's satisfaction
Provide technical assistance and support for incoming requests and issues related to computer systems, software, and network hardware
Provides Tier I & Tier II support by assisting employees with hardware and software issues as they arise
Installs and configures hardware, including workstations, printers, phones, etc
Installs and configures various workstation software. Updates workstation software and operating system patches as they become available
Respond to requests for service either in-person, over the phone, or remotely
Develops and maintains all support documents for I.T. Department and end-users
Identifies and resolves any problems that affect desktop computer operating systems and troubleshoots routine problems and maintenance of systems
Trains employees and orients them on how to use company computer hardware and software applications
Maintains other relevant computer peripheral devices, such as monitors, printers, and video teleconferencing problems
Assists in maintaining companywide anti-virus software
Provides remote assistance to users by utilizing remote software
Completes helpdesk-related projects as requested in timeframe specified
Occasionally network runs will be done in house to accommodate new services quickly. Must have fundamentals of planning, wiring and terminating a physical network
Ability to work evenings and weekends, if needed
Knowledge of Windows 10 and later
Some knowledge of Windows Server, Active Directory, and Exchange
Microsoft Office 2013 and later
Basic network configurations TCP/IP
Basic printer configurations
Operating system and software upgrades
Associates degree in Information Systems/Computer Sciences or equivalent experience
One year of IT related experience
Valid driver's license, clean driving record with at least 2 years of driving experience and insurable
Ability to Commute: Corpus Christi, TX 78411 (Required)
Ability to Relocate: Corpus Christi, TX 78411: Relocate before starting work (Required)
Work Location: In person
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance
Company
ValueBank Texas
ValueBank Texas is a full service Independent Community Bank serving businesses and families throughout the Coastal Bend.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Scott Heitkamp
President/CEO
Seth Watts, CMA, CFM
EVP / Chief Financial Officer
Company data provided by crunchbase