Primary Services · 7 hours ago
Service Operations Analyst
United States
Contract
Remote
Entry, Mid Level
3+ years expPrimary Services is a large, established organization operating at scale, and they are seeking a Service Operations Analyst to support a centralized Incident Management function. The role involves coordinating incident-related activities, maintaining documentation, and supporting process improvement initiatives within a complex enterprise environment.
Human ResourcesStaffing Agency
Responsibilities
Coordinate and schedule incident-related meetings, follow-ups, and communications across multiple teams and time zones
Capture, track, and maintain detailed incident documentation, including timelines, decisions, action items, owners, and status updates
Gather, analyze, and synthesize incident data independently to support reporting and post-incident review
Maintain accurate incident records and artifacts throughout the full incident lifecycle
Support Incident Managers during active incidents by organizing information, communications, and reporting materials
Track commitments and follow-through across functional groups to ensure timely resolution
Document continuous improvement opportunities, preventive measures, and operational controls identified during incidents
Prepare clear written summaries, updates, and meeting notes for broad stakeholder distribution
Support process improvement initiatives related to incident management and operational workflows
Qualification
Required
Bachelor's degree in Business Administration or a related field, or 3–5 years of relevant professional experience
Demonstrated experience performing independent data analysis
Proficiency with Microsoft Office applications and AI-enabled productivity tools
Experience managing multiple priorities and deliverables without close supervision
Strong written communication skills for incident updates, summaries, and documentation
Experience working within complex, cross-functional organizations
Preferred
SAP knowledge preferred
Certifications related to process improvement, operational efficiency, or continuous improvement preferred
Experience within competitive retail electricity or natural gas markets preferred
Company
Primary Services
Primary Services is a staffing and recruiting company offering direct hire, temp-to-hire position.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Regina Mellinger
President & CEO
Company data provided by crunchbase