NEOGOV · 21 hours ago
General Services Supervisor
Pauma Valley, CA
Full-time
Onsite
Senior Level
$36.50/hr - $44.25/hr
5+ years expPauma Valley Community Services District (PVCSD) is a public agency established to provide essential utility and security services to the residents of Pauma Valley Country Club Estates and surrounding areas. The General Services Supervisor is responsible for ensuring operational excellence, regulatory compliance, risk management, and efficient service delivery across the Utility and Security Divisions.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Lead Utility and Security Divisions by establishing clear goals, performance metrics, standard operating procedures (SOPs), training programs, and continuous improvement initiatives; promote a safety-first, customer-focused, and inclusive team culture
Plan, organize, assign, supervise, and evaluate the work of assigned staff; provide coaching, mentoring, and performance feedback to the Security Services Lead, Utility Workers, and other personnel; manage scheduling, on-call rotations, shift assignments, overtime, and leave coverage to maintain 24/7 operational readiness and compliance with labor standards
Develop, review, and present comprehensive staff reports, technical memoranda, project proposals, and recommendations to the General Manager, Board of Directors, and stakeholders; coordinate cross-departmental initiatives, capital improvement projects, and inter-agency collaborations (e.g., with local fire, police, and environmental regulators)
Manage divisional operating budgets, including forecasting needs for staffing, equipment, materials, and supplies; oversee procurement processes, contract administration, vendor negotiations, and invoice approvals; ensure accurate recordkeeping, asset inventories, audit preparedness, and cost-effective resource allocation
Participate in strategic planning, policy development, and program implementation; monitor workflow, evaluate operational efficiency, and recommend modifications to enhance service delivery, reduce costs, and mitigate risks
Supervise compliance with occupational health and safety standards (e.g., OSHA, Cal/OSHA), including training on hazard recognition, Personal Protective Equipment (PPE) usage, and incident reporting; conduct regular safety audits, drills (e.g. spill drills), and inspections
Maintain detailed records of operations, incidents, maintenance activities, and regulatory submittals; prepare periodic reports on key performance indicators, such as system uptime, response times, and compliance metrics
Assist in the recruitment, selection, onboarding, and professional development of staff; implement disciplinary procedures when necessary and promote a participative management style to encourage team performance and morale
Oversee a multi-gate access control system (including two unmanned/secured gates and one 24/7 staffed gatehouse) and continuous mobile patrols; supervise a team typically consisting of 5 gate staff and 5 patrol officers through the Security Services Lead, ensuring adherence to post orders, patrol routes, and access protocols
Ensure secure, authorized entry to Pauma Valley Country Club Estates and District facilities; manage visitor screening, resident access controls, incident documentation, evidence handling, and chain-of-custody procedures
Direct comprehensive training programs for staff in AED/CPR/First Aid, oxygen administration, de-escalation techniques, conflict resolution, and wildlife response (e.g., safe handling of venomous/non-venomous snakes) in compliance with District policies, state laws, and best practices from public safety agencies
Maintain and enhance gatehouse and field operations, including CCTV surveillance, alarm systems, communication radios, and access control software; perform site security surveys, threat assessments, and implement upgrades to prevent unauthorized entry, vandalism, or threats
Coordinate with local law enforcement, fire departments, emergency responders, and other public agencies during incidents, drills, or special events; develop and update emergency response plans, including evacuation procedures and coordination with NIMS/ICS frameworks
Investigate security incidents, complaints, or breaches; prepare detailed reports, recommend corrective actions, and enforce rules with tact, firmness, and impartiality to resolve conflicts and maintain public trust
Supervise traffic control, parking enforcement, and crowd management as needed; oversee inventory of security equipment, keys, badges, and access databases; ensure compliance with state security guard licensing and background check requirements
Promote community engagement by providing security information to residents, addressing concerns, and participating in public forums or safety committees
Directly supervise Utility Workers and actively participate in the rotating on-call schedule; approve and publish rosters, respond to after-hours emergencies, and ensure rapid restoration of services
Oversee the reliable operation, maintenance, and repair of approximately 8.5 miles of gravity sewer mains, multiple storm drains, 4 lift stations, and a contract-operated wastewater treatment plant (50,000 gpd average influent); monitor performance, safety, and permit compliance
Lead adherence to the District’s Sewer System Management Plan (SSMP), Wastewater Treatment Plant’s Notice of Applicability (NOA), and other regulatory requirements; coordinate routine cleaning, CCTV inspections, preventive maintenance, and Sanitary Sewer Overflow (SSO) reporting to the State Water Resources Control Board’s CIWQS system as a Data Submitter or in support of the Legally Responsible Official (LRO)
Maintain and optimize GIS data for sewer assets; implement Computerized Maintenance Management Systems (CMMS) for work order planning, backlog management, preventive maintenance scheduling, and asset lifecycle tracking to enhance system reliability and cost efficiency
Coordinate with consultants, contractors, vendors (e.g., WWTP operators, emergency repair teams), and regulatory agencies; ensure safe work practices, including traffic control, confined space entry (with permits and atmospheric testing), lockout/tagout procedures, and chemical handling
Prepare and deliver written and oral updates on Utility and Security activities, including incident after-action reviews, compliance reports, budget justifications, and recommendations for operational enhancements, capital projects, or emergency declarations
Inspect work sites before, during, and after activities to verify compliance with standards; operate specialized equipment such as hydro-cleaners, vacuum trucks, CCTV cameras, and pumps; perform or oversee repairs to sewers, storm drains, wastewater treatment plant and lift stations
Implement asset management best practices, including condition assessments, risk-based prioritization, and integration with SCADA systems for real-time monitoring and alarm management
Qualification
Required
Equivalent to a high school diploma or GED; supplemented by college-level coursework in environmental science, civil/sanitary engineering, business/public administration, emergency management, or related fields is highly desirable (e.g., an Associate's degree may substitute for one year of experience)
Five (5) or more years of progressively responsible experience in wastewater collections, treatment, utility field operations, security operations, or closely related public works/public safety roles, including at least two (2) years in a lead or supervisory capacity; or an equivalent combination of education, training, and experience demonstrating the required knowledge and abilities
Experience in a public agency or special district setting is preferred, with familiarity in managing combined utility and security functions
Valid California Class C driver's license with a satisfactory driving record and insurability under District policy
CWEA Collection System Maintenance Certification, Grade I (must possess or obtain within 24 months of hire)
California State Water Resources Control Board Wastewater Treatment Plant Operator Certification, Grade I (must possess or obtain within 24 months of hire)
CPR/AED/First Aid certification (including oxygen administration) (must possess or obtain within 24 months of hire)
Familiarity with safe and compliant Traffic Control, Trenching and Shoring, and Confined Space practices
Preferred
CWEA Collection System Maintenance Certification, Grade III or higher
Wastewater Treatment Plant Operator Certification, Grade II or higher
California Class A or B Commercial Driver's License (CDL) with tanker and air brakes endorsements
CWEA Mechanical Technologist or equivalent maintenance credential
NIMS/ICS 100, 200, and 700
Confined Space Entry and Traffic Control certifications
California Guard Card
Experience as an LRO or with CIWQS SSO reporting and NPDES compliance
Associate's or Bachelor's degree in a relevant field
Certifications in supervisory management, project management, or emergency response (e.g., FEMA courses)
Benefits
CalPERS retirement (California Public Employees’ Retirement System)
Medical insurance
Voluntary dental and vision insurance (employee paid)
Health Reimbursement Arrangement (HRA) to assist with eligible medical expenses, in accordance with District policy
Life insurance and optional supplemental insurance
Deferred compensation (457 plan) options
Paid time off, including vacation, sick leave, and paid holidays
Employee assistance program (EAP)
Training and professional development opportunities
Uniforms and required safety equipment provided, as applicable
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
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reference. (Data Powered by US Department of Labor)
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Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
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