Diligent Tec, Inc · 9 hours ago
DATA CENTER OPERATIONS
San Jose, CA
Contract
Onsite
Mid LevelDiligent Tec, Inc is seeking a Data Center Operations Engineer to support, maintain, and deploy critical data center infrastructure. The role focuses on Linux-based systems and GPU server deployments, requiring hands-on expertise in data center operations and collaboration with global teams to ensure reliable and scalable service delivery.
Information Technology & Services
Responsibilities
Provide hands-on operational support for all data center projects, deployments, and repair activities
Participate in an on-call rotation and provide on-site or remote support during maintenance windows and incidents
Troubleshoot and resolve operational issues related to Linux servers, GPU platforms, networking, and storage infrastructure
Support customer and internal deployments, ensuring timely and successful bring-up of GPU servers and clusters
Perform InfiniBand fabric bring-up, switch configuration, subnet management, and troubleshooting
Conduct daily health checks of Linux systems and infrastructure components, proactively identifying and mitigating risks
Install, configure, test, and maintain server hardware (rack and stack, labeling, HDDs, memory, CPUs, RAID batteries, NICs, etc.)
Install, configure, and troubleshoot networking equipment including routers, switches, and terminal servers for out-of-band management
Review and validate equipment deployments against approved design documentation and standards
Support data center builds, refreshes, migrations, and expansions while adhering to quality and safety standards
Coordinate with vendors and onsite staff for hardware delivery, diagnostics, replacement, and warranty services
Utilize monitoring and alerting frameworks to identify issues, escalate appropriately, and ensure timely service restoration
Maintain accurate documentation of operational procedures, system configurations, and runbooks
Follow established incident management, escalation procedures, and service-level agreements (SLAs)
Collaborate with global teams across time zones to support operational initiatives and continuous improvement efforts
Contribute to process improvement initiatives and ensure adherence to documented policies, processes, and procedures
Qualification
Required
Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent practical experience
Strong hands-on experience in Linux environments, including system administration, troubleshooting, and performance validation
Proficiency with Linux command-line tools and shell scripting (Bash or equivalent)
Experience with cluster bring-up, driver installation, and system-level configuration
Hands-on experience setting up and validating GPU servers in clustered environments
Experience with end-to-end GPU testing in InfiniBand-based clusters
Working knowledge of InfiniBand networking, including switch configuration and subnet management
Solid understanding of networking fundamentals, including the OSI model and TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SMTP, FTP, TFTP)
Experience installing, configuring, and troubleshooting routers, switches, and terminal servers
Familiarity with fiber and copper cabling, including IP and SAN deployments
Experience managing incident tickets, maintaining acceptable ticket loads, and meeting SLAs
Strong organizational skills with meticulous attention to detail in data center environments
Ability to follow and enforce documented escalation procedures and operational policies
Strong verbal and written communication skills, with the ability to collaborate effectively with cross-functional and global teams
Preferred
Experience supporting HPC, AI, or large-scale GPU environments
Exposure to data center monitoring
Experience documenting operational processes and maintaining technical runbooks
Familiarity with large-scale data center build outs or refresh programs
Company
Diligent Tec, Inc
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase