PepsiCo · 3 hours ago
Global Sustain & Operations Sustain Engineer Associate Principal
Purchase, NY
Full-time
Onsite
Senior Level, Lead/Staff
$94K/yr - $156K/yr
5+ years expPepsiCo is a leading global food and beverage company, and they are seeking a Global Sustain & Operations Sustain Engineer Associate Principal to serve as the primary liaison between product groups, end-users, internal teams, and vendors for the Supply Chain & Enabling Function applications. This role focuses on ensuring operational excellence, driving proactive risk management, and improving automation and issue resolution to sustain PepsiCo’s digital products.
Brand MarketingFast-Moving Consumer GoodsFood and BeverageManufacturing
Responsibilities
Manage and Mentor a team of application support analysts and partner with Operations Analyst
Coordinate team activities based on priority and urgency and drive a productive way of working across functional areas
Provide advanced technical support for complex application issues & root cause analysis
Act as 1st layer of escalation to support CSMs and Operations Lead
Escalate issues to & from external Capability & Sector Deployment teams, as necessary
Identify opportunities for process improvements and work with the team to implement changes to enhance efficiency and customer satisfaction. Stay updated on industry trends and advancements in application support technologies
Review of the service reports in accordance with SLA agreements partnering with the CSM
Drive standard support processes and best practices to enhance service quality partnering with external Capability teams' guidance
Act as a liaison between DP&A Sustain & Operations teams to reduce obstacles and improve visibility on external risks
Act as a liaison between Capabilities & Sector Deployment teams to escalate and reduce global risks or respond to priority incidents (MIMs)
Own the Operations Incident, Problem and Risk backlog and work with Product Managers to review, approve, prioritize and schedule ongoing improvements through planned Change & Release records within ServiceNow
Plan and monitor smooth transition of applications from Hypercare to Production Support (Transition to Sustain)
Partner with Engineering Teams Release Manager to review Hypercare Checklist
Drive the audit and alignment of the Hypercare Checklist and confirm completed successfully with Customer Success Manager before accepting application
Review the strategy and planning of system maintenance and updates aligned with global/sector planned downtime calendars
Review impact and assessment of all planned maintenance across applications and shared capabilities alerting teams of future changes
Review all vendor management agreements & partner with Software Asset management to resolve issues or improve relationship
Ensure planned service requests are executed by partner Capability teams in a timely manner to prepare future deployment readiness across all environments
Drive a yearly Technology Lifecycle Management Capability Roadmap support future growth to gain AOP alignment & approval
Review and validate Service Level reporting meets SLAs
Celebrating success with SMILES awards or providing positive feedback to vendors & peers
Assist in the data capture and validation for Executive Summary reports on Sustain & Operations team standard KPIs using dashboards
Share bright and hot spots with Sustain Lead that require celebration or attention
Qualification
Required
5+ years of operations support and incident management with experience creating ITSM metric reports & service improvement plans, working with cross-functional teams in a highly matrixed environment, or relevant experience in a technological function
Minimum 3+ years of leadership and /or influencing experience
Familiarity with Supply Chain Workflows to understand Business impacts when unplanned outages or critical issues arise
Experience in planning and executing product transitions to sustain methodologies and driving standard processes across the organization
Strong knowledge and experience in agile methodologies, experience working with multiple scrum teams on simultaneous builds
Strong experience driving and iterating products and highly technically integrated environments
Bachelor's Degree
Experience in configuring workflows, automation, and platform customizations
Ability to diagnose and resolve configuration issues across different Supply Chain applications and provide, delegate and carry forth tasks to drive solutions
Service Now ITSM Incident Management & Reporting
Excellent communication skills, both verbal and written, along with the ability to influence and demonstrate confidence in communications with senior level management
Positive and flexible attitude to enable adjusting to different needs in an ever-changing environment
Strong leadership, organizational and interpersonal skills; comfortable managing trade-offs
Proactively drives impact and engagement while bringing others along
Ability to lead others without direct authority
Experience working with ADO & ServiceNow
Benefits
Bonus based on performance and eligibility target payout is 10% of annual salary paid out annually.
Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement.
In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health, and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan.
Company
PepsiCo
PepsiCo is a food and beverage company.
10001+ employees
H1B Sponsorship
PepsiCo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (50)
2024 (52)
2023 (62)
2022 (61)
2021 (49)
2020 (34)
Funding
Current Stage
Public CompanyTotal Funding
$4BKey Investors
Elliott Management Corp.National Safety Council
2025-09-02Post Ipo Equity· $4B
2024-06-13Grant· $0.02M
2017-12-20IPO
Leadership Team
Alex Carreteiro
CEO PepsiCo Brazil & South Cone (Chile, Arg, Uru, Par) Foods
Mohamed Shelbaya
CEO PepsiCo Middle East & Africa
Recent News
The Motley Fool
2026-02-04
Springfield Business Journal
2026-02-04
2026-02-04
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