Strategic Education, Inc · 10 hours ago
Learner Success Coach
United States
Full-time
Onsite
Entry, Mid Level
$21.50/hr - $32.75/hr
2+ years expStrategic Education, Inc is seeking a Learner Success Coach to support learners during their initial month with Sophia Learning and beyond. This role involves proactive onboarding, academic advising, and learner support, ensuring that new students feel confident and guided throughout their educational journey.
Education
Responsibilities
Provide personalized guidance to new and prospective learners on course selection and time management
Assist learners in developing study plans and strategies to manage their online courses effectively
Engage learners through email, chat, phone, and video to answer questions, troubleshoot challenges, and provide encouragement
Advise learners on how Sophia courses align with their degree programs and transfer requirements
Guide learners through their home institution’s transfer credit process, including articulation agreements, credit equivalencies, and documentation requirements
Help learners obtain pre-approvals from academic advisors or registrars, contact and provide clear instructions on submission processes
Maintain up-to-date knowledge of transfer policies across partner and non-partner institutions
Conduct early engagement with learners to identify risks and intervene with tailored strategies
Monitor learner progress during the first month and provide proactive guidance to ensure continued engagement
Respond promptly to learner inquiries, providing empathetic and solutions-focused support
Develop scalable workflows, tools, and resources to improve the onboarding and transfer guidance experience
Contribute to internal knowledge bases, decision trees, and learner-facing guides
Collaborate with internal teams (Learner Support, Partner Success, Product) to ensure consistency and accuracy in communication and processes
Track learner interactions, outcomes, and trends using CRM systems and other tools to inform continuous improvement
Qualification
Required
2+ years in academic advising, admissions, transfer services, or student support
Bachelors Degree Required
Ability to support learners through complex academic decisions with empathy and accuracy
Understanding of credit transfer processes, articulation agreements, and general education curricula
Experience creating scalable workflows, documentation, and decision-support tools
Strong written and verbal communication; proficiency with CRM systems (Salesforce, Zendesk, etc.) and collaboration tools (Teams, email platforms)
Ability to prioritize, coordinate multiple initiatives, and manage time effectively
Skilled at creating learner guides, FAQs, and internal resources
Quick to learn new software platforms and tools
Must be able to travel occasionally should a business need arise
Ability to work onsite in Corporate or Campus location (in a typical office environment) may be required based on role
If offsite or hybrid role, must have access to work in setting which enables meeting all requirements of the role (including privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location
This role may require lifting, however reasonable accommodations will be provided in accordance with our ADA policies
Must be able to meet critical thinking and problem solving aspects aligned to job duties, as well as effectively communicating with co-workers
Must be able to work more than 40 hours per week when business needs warrant
Able to access information using a computer
Preferred
Familiarity with online or adult education preferred
Experience with credit recommendation services (e.g., ACE) is a plus
Demonstrated ability to work in unstructured environments and build processes from scratch
Empathetic, solution-oriented, and able to support learners from diverse backgrounds
Benefits
Medical
Dental
Vision
Life and disability plans
Well-being incentives
Parental leave
Paid time off
Certain paid holidays
Tax saving accounts (FSA, HSA)
401(k) retirement benefit
Employee Stock Purchase Plan
Tuition assistance
Entertainment and retail discounts
Company
Strategic Education, Inc
Strategic Education Inc. (NASDAQ: STRA) is dedicated to enabling economic mobility with education.
Founded in 2018Herndon, Virginia, USA
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Daniel McCarthy
Chief Technology Officer, ETS
Recent News
2025-11-07
2025-10-02
Company data provided by crunchbase