Henry Schein · 21 hours ago
Software Trainer 1
United States
Full-time
Remote
Mid Level
4+ years expHenry Schein One is a leader in healthcare technology, dedicated to providing excellent service and support to its customers. The Software Trainer 1 position is responsible for delivering training and implementation of eServices to both new and existing customers, ensuring high levels of customer satisfaction and achieving team goals.
DentalHealth CareMedical Device
Responsibilities
Facilitate remote training calls with new and existing customers using standardized curriculum agenda
Instruct offices using prepared curriculum on each topic
Provide post training session documentation on related topics
Maintain updated calendar
Responsible for excellent time management skills to achieve customer service expectations
Maintain individual utilization and productivity goals as determined by leadership
Schedule follow up sessions or webinars with customers as needed
Provide email communication to offices and other team members as required
Attend and participate in weekly team meetings
Document sessions within CRM system
Work on several different software platforms to retrieve customer data for monitoring
Maintain an average of 75% of work time on phone with customers
Maintain a personal CSAT score of 90% or above
Work with Implementation team members to coordinate Core and eServices training sessions
Assist Support team members to resolve technical issues for customers
Provide shadowing opportunities on a limited basis
Participate in special projects and perform other duties as required based on current business needs
Qualification
Required
Practice management software and services including Henry Schein One solutions experience
Professional training experience
Dental industry experience
Proficient with Microsoft Office products
Basic understanding of industry practices
Strong time management skills and the ability to prioritize work
Very good attention to detail and accuracy
Customer service oriented and ability to work with and resolve complex issues
Ability to plan and arrange activities
Strong interpersonal communication skills
Strong written and verbal communication skills
Ability to maintain confidential and highly sensitive information
Ability to work in a team environment
Ability to multi-task
Ability to manage conflict
Capacity to work effectively under pressure
Analytical thinking
Oversee small to medium sized projects
Identify and recommend continuous improvement opportunities
Establish productive working relationships at multiple levels within the organization
Typically 4 or more years of related experience
Preferred
Typically High School education, vocational training and/or on-the-job training
Bachelor's degree preferred
Benefits
Medical, Dental and Vision Coverage
401K Plan with Company Match
Paid Time Off (PTO)
Paid Parental Leave
Short Term Disability
Work Life Assistance Program
Health Savings and Flexible Spending Accounts
Education Benefits
Worldwide Scholarship Program
Volunteer Opportunities
Company
Henry Schein
Henry Schein is a provider of health care products and services to office-based dental, medical and animal health.
10001+ employees
H1B Sponsorship
Henry Schein has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (5)
2023 (6)
2022 (6)
2021 (1)
2020 (7)
Funding
Current Stage
Public CompanyTotal Funding
$1BKey Investors
Kohlberg Kravis RobertsSMILE Health
2025-01-29Post Ipo Equity· $250M
2023-08-08Non Equity Assistance
2023-07-11Post Ipo Debt· $750M
Leadership Team
James A. Harding
SVP & CTO
Michael Ettinger
Executive Vice President, Chief Operating Officer
Recent News
2026-02-03
EIN Presswire
2026-02-03
Medical Product Outsourcing
2026-01-16
Company data provided by crunchbase