DataDelivers, LLC. · 6 hours ago
Senior Customer Success Manager
Schaumburg, IL
Full-time
Onsite
Senior Level
$80K/yr - $130K/yr
6+ years expDataDelivers LLC is looking for a Senior Customer Success Manager to lead a high-value portfolio of client accounts with a focus on long-term strategy and revenue growth. The role involves managing client relationships, driving strategic planning, and mentoring team members to ensure client success and retention.
AdvertisingBusiness IntelligenceMarketing
Responsibilities
Own senior-level client relationships and executive communication
Develop and execute long-term account strategies aligned with client business goals
Manage a portfolio of accounts totaling approximately $2.5M in revenue
Lead renewal and expansion strategies in partnership with leadership
Identify and mitigate account risk while maximizing lifetime value
Maintain accountability for account profitability and forecasting accuracy
Partner closely with Finance on budgeting, forecasting, and revenue planning
Provide leadership with insights on account performance and growth trends
Lead internal account teams and drive alignment across Product, Analytics, Marketing, and Technology
Provide guidance and mentorship to CSMs and Client Success Specialists
Influence process improvements and best practices within the Customer Success function
Oversee campaign strategy and execution, ensuring alignment with client objectives
Review performance data and guide optimization and innovation efforts
Ensure high-quality client deliverables and reporting standards
Qualification
Required
6+ years of experience in customer success, account management, or digital marketing leadership roles
Bachelor's degree in Marketing, Business, or related field
Proven experience managing large, complex client portfolios
Strong strategic thinking, leadership, and executive communication skills
Deep understanding of digital marketing KPIs, analytics, and automation
Ability to influence stakeholders and lead cross-functional teams
Company
DataDelivers, LLC.
DataDelivers is the Customer Data Platform built for restaurants before “CDP” was even a category.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Joel Schiltz
CEO
Company data provided by crunchbase