Summit Utilities, Inc. · 21 hours ago
Customer Service Representative I
United States
Full-time
Remote
Entry Level
2+ years expSummit Utilities, Inc. is a growing natural gas utility providing safe, reliable, and clean burning natural gas service to homes and businesses. They are seeking a Customer Service Representative to deliver high-quality service by responding to and resolving customer inquiries and service requests.
Natural Resources
Responsibilities
Deliver exceptional customer service by responding to inbound calls regarding customer accounts and resolving inquiries with accuracy and professionalism. Responsibilities include providing billing and payment information; establishing and closing residential and commercial gas accounts; evaluating credit history and assessing deposits as required; processing profile updates such as name, mailing address, and contact changes; managing Landlord Property Agreements; and enrolling customers in automatic payment programs upon request
Coordinate and dispatch service work orders for meter installations, exchanges, unlocks, initial and final service requests, emergency response, and other service‑related activities
Maintain active certification in Natural Gas Occupational Qualifications (OQ) and adhere to all safety and regulatory standards
Perform additional duties as assigned by the Supervisor or Management to support departmental operations and organizational goals
Qualification
Required
High school diploma/GED
Minimum two years in the customer service field
Minimum of one year in a call center environment
Proficiency in the Microsoft Office Suite and Windows operating environment
Ability to quickly learn new software applications and acquire industry‑specific knowledge
General understanding of fundamental accounting principles
Strong verbal communication skills, with the ability to respond patiently, professionally, and courteously to customer inquiries, including escalated or emotionally charged situations
Demonstrated commitment to delivering high‑quality customer service
Ability to maintain a positive attitude and high energy level in challenging circumstances (e.g., high call volume, difficult or irate customers)
Exceptional attention to detail and accuracy
Maintain active certification in Natural Gas Occupational Qualifications (OQ) and adhere to all safety and regulatory standards
Preferred
Some college experience desired
Benefits
Medical/dental/vision and other benefits
Company
Summit Utilities, Inc.
Summit Utilities owns and operates several natural gas distribution.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Kurt Adams
Chief Executive Officer & President
Scott Sanders
Executive Vice President and Chief Financial Officer
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