Applied Network Solutions, Inc. · 7 hours ago
Software Engineer (ServiceNow)
Applied Network Solutions, Inc. is a company specializing in networking and cybersecurity solutions. They are seeking a Software Engineer to provide expertise in deploying, administering, and integrating the ServiceNow suite, while collaborating within Agile/Scrum processes to deliver features and maintain system performance.
ConsultingInformation Technology
Responsibilities
Deploy, administer, develop, and integrate the ServiceNow suite on RHEL and Windows; collaborate with database developers on MariaDB connectivity, schema, and performance requirements
Work within Agile/Scrum and SDLC processes to plan, build, test, and deliver ServiceNow features; participate in stand-ups, sprint planning, reviews, and retrospectives
Collaborate with Project Managers and Technical Leads to communicate status, risks, and technical challenges; provide estimates and technical inputs
Proven experience using APIs Design and implement integrations between ServiceNow, Cisco (NSO), GOTS, and other enterprise tools using REST/SOAP APIs, IntegrationHub, and MID Server
Create and maintain technical documentation (design specs, runbooks, user guides) and support user handoff training when required
Monitor application performance and availability; build dashboards/alerts and proactively remediate issues
Implement security hardening and compliance controls; support RMF authorization and accreditation (A&A) and applying DISA STIG/SCAP benchmarks and customer-specific requirements
Proven experience with using Ansible, Python, Terraform, and PowerShell; assist in creating test, validation, and verification scripts
Troubleshoot and resolve complex system and service issues; perform and document Root Cause Analysis (RCA) and implement corrective actions
Conduct system performance analysis and tuning to optimize configurations and throughput
Execute engineering tasks across the SDLC, adhering to change/release processes and delivering within scope and schedule
Perform additional duties as assigned in a dynamic environment to support evolving business and technical requirements
Qualification
Required
TS SCI Poly
Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a Doctorate and 3 years, master's and 4 years, bachelor's and 6 years, associates and 8 years or HS diploma and 10 years
Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2
Must have at least 1 year of relevant ServiceNow experience that can be a combination of work history, education, and training
Experience working within concept, design, engineering, production, and sustainment phases of ServiceNow system development lifecycle
Experience with at least one of (Agile, Scrum, SDLC)
Must be able to work with minimal supervision to perform complex technical tasks and work with others effectively
Must be able to process and analyze information and trouble calls submitted by a customer (e.g., system administrator, developer, security specialist), make determinations, and provide and implement solutions
Strong communication skills for working effectively with clients and team members
Strong organizational skills, including attention to detail, multitasking and critical thinking skills
Skilled in working within a team environment within a professional office setting
Thrive within a highly dynamic and changing environment while adapting and managing shifting customer priorities
Strong written and verbal communication skills
Working knowledge of Service Now or other ITSM platforms
Experience working with Microsoft Office products: Word, Excel, PowerPoint, and Outlook
Deploy, administer, develop, and integrate the ServiceNow suite on RHEL and Windows; collaborate with database developers on MariaDB connectivity, schema, and performance requirements
Work within Agile/Scrum and SDLC processes to plan, build, test, and deliver ServiceNow features; participate in stand-ups, sprint planning, reviews, and retrospectives
Collaborate with Project Managers and Technical Leads to communicate status, risks, and technical challenges; provide estimates and technical inputs
Proven experience using APIs Design and implement integrations between ServiceNow, Cisco (NSO), GOTS, and other enterprise tools using REST/SOAP APIs, IntegrationHub, and MID Server
Create and maintain technical documentation (design specs, runbooks, user guides) and support user handoff training when required
Monitor application performance and availability; build dashboards/alerts and proactively remediate issues
Implement security hardening and compliance controls; support RMF authorization and accreditation (A&A) and applying DISA STIG/SCAP benchmarks and customer-specific requirements
Proven experience with using Ansible, Python, Terraform, and PowerShell; assist in creating test, validation, and verification scripts
Troubleshoot and resolve complex system and service issues; perform and document Root Cause Analysis (RCA) and implement corrective actions
Conduct system performance analysis and tuning to optimize configurations and throughput
Execute engineering tasks across the SDLC, adhering to change/release processes and delivering within scope and schedule
Perform additional duties as assigned in a dynamic environment to support evolving business and technical requirements
Preferred
Certification: ServiceNow Certified System Administrator
Cross platform and integration experience. Windows, Linux, Android, Juniper, and Cisco
Experience with databases including MariaDB
Benefits
Family Medical, Dental (w/ adult orthodontia) and Vision coverage
Pet Discount Program
PTO (Paid Time Off)
Maternity/ Paternity Leave
Supplemental Military Leave Pay
11 Paid Holidays
401(k) plan with 6% Company Contribution
Generous Professional Development Program
100% Employer paid Short- and Long-Term Disability
100% Employer paid Life Insurance
Supplemental Whole Life Insurance
Lucrative Referral Bonus Program
Annual Allowance for ANS Swag
Potential for Paid Overtime
Flexible Work Schedules