Bloomberg Industry Group · 6 hours ago
Client Service Manager
Arlington, VA
Full-time
Onsite
Mid, Senior Level
4+ years expBloomberg Industry Group is seeking a Client Service Manager to manage engagement efforts and support select customer accounts to enhance satisfaction and product utilization. The role focuses on building long-term relationships, monitoring account health, and collaborating with sales representatives to drive customer retention and growth.
AnalyticsInformation ServicesProfessional Services
Responsibilities
Serves as the primary point of contact for users within an existing client in the field, focusing on increasing users, usage, engagement and renewals
Establishes long-term relationships with customers and identifies up-sell opportunities
Proactively monitors account health and crafts engagement strategies
Trains and supports assigned accounts to maximize utilization of Bloomberg Industry Group products, including on-boarding training of new employees to client firms
Helps clients set up alerts, dashboards, and more
Collaborates closely with Relationship Partners to define account-specific strategies and identify additional sales and growth opportunities for existing clients
Participates in special projects and performs other duties as assigned
Qualification
Required
Manages engagement efforts and supports select customer accounts to drive greater customer satisfaction and utilization of assigned products to maximize customer retention
Provides account training, acts as a liaison between assigned accounts and sales representatives and other Bloomberg Industry Group departments, identifies up-sell opportunities, and answers customer inquiries in a timely fashion
Serves as the primary point of contact for users within an existing client in the field, focusing on increasing users, usage, engagement and renewals
Establishes long-term relationships with customers and identifies up-sell opportunities
Proactively monitors account health and crafts engagement strategies
Trains and supports assigned accounts to maximize utilization of Bloomberg Industry Group products, including on-boarding training of new employees to client firms
Helps clients set up alerts, dashboards, and more
Collaborates closely with Relationship Partners to define account-specific strategies and identify additional sales and growth opportunities for existing clients
Participates in special projects and performs other duties as assigned
Proven ability to prioritize accounts and manage multiple projects and activities to meet business' objectives and deadlines
Strong analytical, organizational and interpersonal communication skills
Ability to travel to within assigned territory
Bachelor's degree with coursework in business, marketing, sales or related field; or equivalent experience
4-7 years of successful sales or account management experience in a business environment comparable to Bloomberg Industry Group
Preferred
Knowledge of assigned market (e.g. law firms, tax & accounting, corporations) preferred
Prior Account Management experience is preferred
Company
Bloomberg Industry Group
Bloomberg Industry Group empowers professionals in government, law, tax and accounting with essential data, news, and analysis.
1001-5000 employees
H1B Sponsorship
Bloomberg Industry Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (6)
2023 (8)
Funding
Current Stage
Late StageLeadership Team
Mike McCarty
Chief Financial Officer
Bobby Puglia
Chief Product Officer
Recent News
2025-11-07
bloomberglaw.com
2025-11-07
bloomberglaw.com
2025-11-05
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