Ascend Learning · 5 hours ago
Client Success Specialist
Mecklenburg County, NC
Full-time
Hybrid
Entry, Mid Level
2+ years expAscend Learning is a leading healthcare and learning technology company dedicated to improving lives through purpose-driven work. The Client Success Specialist will support the nursing education sales team in the Great Lakes Region by enhancing client retention and satisfaction, providing quality sales support, and collaborating with internal departments to ensure exceptional customer experience.
EducationSoftware
No H1B
Responsibilities
Client retention and satisfaction – you'll proactively engage existing clients to help improve retention and satisfaction by
Provide differentiated service and responsiveness to accounts within your region
Contact clients regarding their academic cycle to collect headcounts, utilization, and enrollments
Collaboration and coordination – you'll collaborate closely with sales, enhancing client outcomes and growing revenue
Redirect incoming sales leads or inquiries, process digital requests with approval from rep/agent, include those received via vendor partner portals
Observe and assist the sales team with client engagement, assist in their efforts to build and maintain strong relationships with clients and increase sales volume
Sales force enablement – you'll provide additional capacity for current account owners to engage in additional selling activity and ensure superior service
Support sales with quote input and processing, track order status, and ERP integration
Assist with maintaining CRM system records
Input service tickets as necessary for advanced tech issues
Qualification
Required
Bachelor's degree required
2+ years of prior customer-related work experience
Proven experience in customer experience management or a related field
Ability to analyze data and generate actionable insights
Excellent presentation, communication, and interpersonal skills
Ability to collaborate with cross-functional teams, including sales, marketing, and operations, to ensure consistent and exceptional customer experience across all touchpoints
Project Management, Time Management, and Organizational Skills
Problem Solving, conflict resolution abilities
Team Player
Up to 10% travel is expected
Benefits
Flexible and generous paid time off
Competitive medical, dental, vision and life insurance
401(k) employer matching program
Parental leave
Wellness resources
Charitable matching program
On-site workout facilities (Leawood, Gilbert, Burlington)
Community outreach groups
Tuition reimbursement
Company
Ascend Learning
At Ascend develop industry-leading online learning tools that help people enter, sustain and succeed in their careers.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-04-14Acquired
Leadership Team
Lissy Hu
Chief Executive Officer
Greg Sebasky
Chairman of the Board
Recent News
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