MW Logistics · 1 day ago
Customer Success Advisor
Dallas, TX
Full-time
Onsite
Entry, Mid Level
$50K/yr - $50K/yr
2+ years expMW Logistics is an award-winning, privately held third-party logistics provider with nearly 25 years in the industry. The Customer Success Advisor position is responsible for providing operational support and customer service through tracking and tracing activities, ensuring timely delivery and pick-up for customers.
LogisticsSupply Chain Management
Responsibilities
Promptly secure delivery, pick-up and rescheduling appointments, recording details/directions in the system
Clarify load requirements with carriers, confirming drivers have proper information to pick-up/deliver
Manage order entry and create orders for customers through systems, phone, and email
Reschedule appointments for pick-up/delivery
Supervise and Monitor pools in the market where your customers have trailer pools
Exercise discretion and independent judgement with respect to handling difficult situations and provide timely escalation and/or feedback to direct supervisor regarding service failures, customer complaints, or any other matters requiring attention
Maintain and Monitor service levels provided to MWL customers as required
Provide Accessorial Approvals
Quickly and proactively resolve problems that arise while load is in transit
Accurately enter EDI reason codes for scorecards
Other duties as assigned (Based on business need)
Qualification
Required
Bachelor's degree in marketing, logistics, or related field preferred or must have a minimum of 2 years demonstrated/related transportation industry experience and minimum of 2 years of strong customer service experience
Working knowledge of Microsoft Office Programs (Outlook, Excel and Word)
Excellent written and verbal skills with emphasis on professional phone and email etiquette
Excellent interpersonal skills with ability to build positive relationships with customers and team members
Superior organizational skills and detail orientation
High customer service orientation
Team player with proven ability to excel in a team-based environment
Possess a sense of urgency
Ability to multi-task, plan/prioritize and execute in a timely manner in a fast paced environment
Quick learner with ability to receive and give clear instructions
Demonstrates high level of professionalism, critical thinking and judgment to solve problems efficiently/effectively
Preferred
Working knowledge of McLeod
Company
MW Logistics
MW Logistics is emerging as one of the leading third-party logistics providers in North America.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Mitchell Ward
CEO
Pamela Wills-Ward, SPHR
Chief People & Strategy Officer @ MW Logistics/President MW Cares Foundation
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