Point32Health · 21 hours ago
Human Resources Coordinator-1
Canton, MA
Full-time
Hybrid
Entry Level
$23.30/hr - $34.96/hr
1+ years expPoint32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. As an HR Coordinator within the HR Shared Services Center, you will provide high-quality HR services and support, handle HR administrative tasks, and contribute to the overall efficiency of HR operations.
Health CareInsurance
Responsibilities
Serve as a primary point of contact for colleagues and managers regarding HR policies, procedures, benefits, and general inquiries
Leverage an innovative case management system for tracking requests and resolve, transfer or escalate cases to other HR colleagues for efficient issue resolution
Maintain HR databases and electronic records, ensuring data accuracy, completeness, and confidentiality
Generate reports and analytics as needed to support HR initiatives
Conduct intake for all HR related inquiries and escalates to appropriate parties, as necessary
Ensure timely resolution of cases and follows through cases to completion to provide best colleague experience
Track and monitor cases to identify root cause of issues
Document inquiry resolution and escalation in case management system
Process HR transactions related to colleague data changes, benefits enrollment, payroll, and other HR-related tasks accurately and in a timely manner
Stay updated on HR policies, regulations, and compliance requirements
Ensure adherence to company policies and procedures in all HR-related activities
Assist with the onboarding process for new hires, including paperwork completion, orientation, and system setup
Support offboarding activities by conducting exit interviews and coordinating exit procedures
Collaborate with HR Business Partners, Colleague Relations, and managers to address colleague relations matters, including performance management, disciplinary actions, and conflict resolution
Support training initiatives by coordinating training sessions, tracking training completion, and assisting with training logistics as needed
Identify opportunities for process improvement within the HR Shared Services Center
Identify trends and knowledge base needs and provide insight to increase operational efficiencies
Contribute to the development and implementation of best practices and standardized processes
Other duties and projects as assigned
Qualification
Required
High School Diploma or equivalent
1-3 years of experience in HR administration, shared services, a related role or an equivalent combination of education and experience
Proficiency in HRIS (Human Resources Information System) systems, Microsoft Office Suite (Word, Excel, PowerPoint), and other HR-related software
Strong attention to detail, organizational skills, and ability to handle confidential information with discretion
Excellent communication skills (written and verbal) with the ability to interact effectively with colleagues at all levels
Knowledge of HR policies, employment laws, and regulatory requirements
Customer service orientation and problem-solving skills
Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment
Must be able to work under normal office conditions and work from home as required
Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations
May be required to work additional hours beyond the standard work schedule
Must be able to work in a hybrid environment – both on-site and virtual work
Preferred
PHR, SHRM-CP preferred
Bachelor's degree in human resources, Business Administration, or related field preferred
At least 1 year in a customer facing position utilizing a case management system
Benefits
Medical, dental and vision coverage
Retirement plans
Paid time off
Employer-paid life and disability insurance with additional buy-up coverage options
Tuition program
Well-being benefits
Full suite of benefits to support career development, individual & family health, and financial health
Company
Point32Health
Point32Health is a leading health & wellbeing organization, delivering an ever-better health care experience to everyone.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
SMILE Health
2023-08-08Non Equity Assistance
Leadership Team
Patrick Gilligan
President and Chief Executive Officer
Jeff Weiss
Executive Vice President of Corporate Strategy and Strategic Partnerships
Recent News
2025-12-02
2025-11-07
Company data provided by crunchbase