Perforce Software · 3 hours ago
Technical Account Manager, Puppet
Minneapolis, MN
Full-time
Hybrid
Mid, Senior Level
$75K/yr - $116K/yrPerforce is a community of collaborative experts, problem solvers, and possibility seekers. They are seeking a Technical Account Manager (TAM) to join the Customer Success team, where the TAM will own the technical health and customer success of the Puppet Enterprise solution, leveraging technical and business expertise to guide customers toward improved efficiency and savings.
Computer Software
Responsibilities
Passionate about problem solving and have a background that includes debugging and troubleshooting
Maintains a constructive and composed focus facing and overcoming tough situations
Credible inside and outside of Puppet due to skills, knowledge and ability to communicate cross functionally and at different levels within an organization
Strong consultative skills that guide and influence decisions
The ability to work in an international, fast-growing environment
The ability to understand and embrace DevOps and its impact in the computing world
Partners productively with support engineers to troubleshoot and diagnose customer problems
Advocates for customers and product quality within the development and product management organization
Exceptionally flexible and can context switch without disrupting a positive disposition
Knowledge of data center management, systems management, and monitoring, networking & security
Large scale infrastructure experience
Qualification
Required
Former experience working in a TAM role
An Undergraduate in Computer Science/IT/Engineering or equivalent gained elsewhere
Solid verbal and written communication skills, with the ability to adapt messaging to varying stakeholder levels
A collaborative and team-focused mindset, with a willingness to approach new situations
Loves customers and takes personal pride and ownership to make them successful
Unix &/or Linux SysAdmin or DevOps background, including:
Programming skills (Ruby, Python, etc)
Unix and/or Linux SysAdmin, including automation
Experience with some of the following technologies:
Git and git-based version control
Public and Private Clouds (AWS, Azure, Openstack, VMware, Kubernetes, GCP)
Continuous Integration (Jenkins, Bamboo, or others)
Experience working in the software development or CI/CD domains
Experience in customer sales/service
Windows administration experience, including Microsoft PowerShell
Knowledge and understanding of DevOps culture
Understanding of Salesforce or other Sales management platforms
Benefits
Medical
Dental
Vision
Retirement benefits
Life insurance
Wellness programs
Total time off
Other employee perks that may be offered by Perforce from time to time
Company
Perforce Software
The best run DevOps teams in the world choose Perforce to remove bottlenecks to speed up and deliver app experiences that move the needle.
Founded in 1995
1001-5000 employees
H1B Sponsorship
Perforce Software has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
2023 (6)
2022 (6)
2021 (3)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Mark Ties
CEO
Brad Hart
Vice President of Product Management / CTO
Company data provided by crunchbase