Shopmonkey · 9 hours ago
QuickBooks Support Specialist - Temporary
United States
Full-time
Remote
Entry Level
$45K/yr - $65K/yr
1+ years expShopmonkey is a leading auto-repair shop software company dedicated to transforming the auto repair industry. They are seeking a QuickBooks Support Specialist to provide exceptional customer support for QuickBooks Online and Desktop, assisting small business owners in streamlining their accounting processes and enhancing customer experiences.
AutomotiveCloud ManagementInformation TechnologySaaSSoftware
Responsibilities
Use your knowledge of both Shopmonkey and Quickbooks to help streamline accounting processes
Assist customers with connecting and configuring Quickbooks to work with Shopmonkey along with questions regarding tax, payroll, invoices, and other financial areas relating to QuickBooks
Be a subject matter expert and escalation point for all Quickbooks related issues on the Customer Support team
Demonstrate project management skills for planning/driving tasks across organizations while keeping initiatives on track to achieve desired outcomes
Use the voices of customer reports from multiple channels to identify and categorize customer issues
Provide follow-through and closed-loop feedback on problems/ opportunities that have been prioritized to be addressed
Proactively identify opportunities for change that will add value to the achievement of business objectives and enhance the customer experience. Be flexible to react and/or implement change initiatives
Qualification
Required
1-3 years of experience with QuickBooks preferred, as well as Accounting experience
A genuine curiosity & deep customer empathy for customer needs and analytical skills to discover customer problems and gather onboarding requirements
Strong computer skills and ability to learn company products, techniques, and processes quickly in a training environment and have the ability to transfer learning to the work environment
Ability to manage multiple priorities within a high volume and fast-paced environment and handle shifting priorities on a daily basis
Work with the Customer Support Leadership to successfully address escalated concerns. Respond to complaints and service-related inquiries professionally and compassionately
Excellent analytical skills, ability to determine from a complex set of variables on how to resolve issues
Ensure that all business-related items are successfully and professionally communicated either verbally or in writing, both internally and externally
Continuously evaluate and identify opportunities to drive process improvements that positively impact the Shops experience
Preferred
QB Pro Certification (QuickBooks Online ProAdvisor)
Canadian tax law expertise is a plus!
Experience in hospitality, automotive industry, call center, or fast-paced startup
Ability to take direction from peers and managers
Dependability and self-management skills
Ability to speak Spanish is a plus!
Experience using bookkeeping software
Benefits
$20 phone/internet monthly reimbursements
Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date
Short term and long term disability
Employee assistance program
Reimbursement for a personal health and wellness membership
Generous parental leave
401(k) available upon hire
11 paid holidays
Flexible time off - take the time off you need!
Matching donations for approved charitable organizations
Group volunteer efforts
Company
Shopmonkey
Shopmonkey provides a process management software designed for auto repair shops.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$110MKey Investors
Bessemer Venture PartnersIndex Ventures
2021-07-15Series C· $75M
2020-08-27Series B· $25M
2019-09-24Series A· $10M
Leadership Team
Travis Brown
Co-Founder and COO
Recent News
Index Ventures
2026-01-05
2025-11-10
Company data provided by crunchbase