Mass General Brigham · 5 hours ago
Operations Coordinator, Utilization Management
United States
Full-time
Remote
Entry Level
$22.22/hr - $31.71/hr
2+ years expMass General Brigham is a not-for-profit organization dedicated to advancing patient care, research, teaching, and community service. The Operations Coordinator for Utilization Management is responsible for centralizing and streamlining operational, HR, and compliance functions, ensuring efficiency and accuracy across multiple domains.
Health CareHome Health CareMedical
Responsibilities
Centralized EPIC Role Management
Coordinate all EPIC access requests and maintain security compliance for UM and Appeals
Collaborate with leadership and IT to keep request forms and dropdowns accurate
Open and track IT tickets, verify training and access alignment
Conduct root cause analysis for recurring access issues and escalate appropriately
Operational & HR Coordination
Manage Timekeeper access forms and monitor LOA/start dates
Partner with HR for smooth return-to-work processes
Support onboarding: schedule meetings, set up training (Compass, InterQual), create onboarding schedules
Assist with interview scheduling and logistics
Technology & Compliance Support
Track system outages, communicate updates, and open resolution tickets
Order equipment for new hires and maintain remote work agreements
Ensure RN licensure and policy compliance
Manage appeals supplies, badges, building access, parking passes, and departmental expenses
Meeting & Schedule Management
Maintain physician advisor schedules
Facilitate department meetings, prepare agendas, and distribute materials
Qualification
Required
High School Diploma or equivalent required
2+ years of experience in an administrative or operational support role required, preferably in a healthcare or hospital setting
Strong organizational and time management skills with attention to detail
Strong interpersonal skills and the ability to work with teams with varied experiences and viewpoints
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other office software
Ability to handle multiple tasks simultaneously and prioritize effectively
Preferred
Associate's Degree preferred
Basic understanding of hospital operations and regulatory requirements is a plus
Benefits
Comprehensive benefits
Career advancement opportunities
Differentials
Premiums and bonuses as applicable
Recognition programs designed to celebrate your contributions and support your professional growth
Company
Mass General Brigham
Mass General Brigham specializes in providing medical treatments and health diagnostics services.
10001+ employees
H1B Sponsorship
Mass General Brigham has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (77)
2024 (61)
2023 (93)
2022 (70)
2021 (80)
2020 (29)
Funding
Current Stage
Late StageLeadership Team
E
Erin Flanigan
SVP, Human Resources, Community, Specialty Hospital Division
O’Neil A. Britton
Chief Integration Officer, Executive Vice President
Recent News
Research & Development World
2026-01-25
Longevity.Technology
2026-01-24
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