City of Baltimore · 12 hours ago
Homeless Outreach Worker, Operations Specialist I (NCS) - Mayor's Office of Homeless Services
Baltimore, MD
Full-time
Onsite
Mid, Senior Level
$61K/yr - $98K/yr
5+ years expThe City of Baltimore is seeking a dynamic professional to fill a critical role in the day-to-day operations of the Homeless Outreach Team. The Homeless Outreach Worker promotes programs and resources to homeless individuals in the community and performs various services to encourage participation in programs that enable stability.
GovernmentNewsPayments
Responsibilities
Actively working outdoors in all weather conditions, including extreme heat in the summer, freezing temperatures in the winter, and during inclement weather such as heavy rain, snow, and storms
Ability to work non-standard hours including early mornings, evenings, weekends, and holidays. It is expected that the Homeless Outreach Worker is flexible and available for emergency situations that may arise outside of regular business hours
Visiting communities and canvassing neighborhoods
Acquainting clients with community resources and services pertaining to social, health, and other programs, while encouraging utilization
Developing a rapport with homeless individuals through frequent community outreach visits and offering support
Processing applications or registration forms for services; may complete client demographic logs and other statistical information
Operating a city issued vehicle; completing daily vehicle inspection reports; vehicle cleaning; and demonstrating all required vehicle safety laws and conditions
Maintaining computerized log of daily activities and completes reports and other documents as needed
Researching community resources that benefit homeless individuals and enhance services provided by community programs
Performs related work as required
Qualification
Required
Have an associate's degree from an accredited college or university
Have five years of experience performing complex analytical support for an operational, technical, or administrative function is required
Have a valid Maryland Class C Noncommercial driver's license or an equivalent driver's license and be eligible to obtain a Baltimore City driver's permit
PROVISIONAL DRIVER'S LICENSES ARE NOT ACCEPTABLE
Driven commitment to providing continuous, reliable support to their clients, regardless of personal preferences regarding schedules or work conditions
Resilience, empathy, and a willingness to engage with people experiencing significant personal hardship
Physical strength to walk long distances, stand for extended periods, and navigate various types of terrain, including city streets, parks, and encampments, which may involve uneven surfaces or difficult access
Ability to follow all safety protocols when engaging in street outreach and be aware of their surroundings, always ensuring their personal safety and the safety of their clients
Willingness to research and communicate details of available community resources and services
Knowledge of community neighborhoods and areas populated by homeless individuals
Thorough knowledge of moderately complex analytical principles and techniques
Demonstrated ability to maintain activity logs and prepare and present statistical reports
Demonstrated ability to collect, compile, edit, classify, and tabulate statistical and qualitative data
Ability to establish and maintain a good working relationship with co-workers, clients and the public
Demonstrated ability to explain an agency's purpose, programs, and operations
Demonstrated ability to prepare and present ideas and information clearly yet concisely
Ability to communicate effectively; oral and written fluency in English
Ability to motivate others
Skill in the safe operation of automobiles and other related vehicles
Preferred
Ability to communicate effectively; oral and written fluency in Spanish
Benefits
Medical
Prescription drug
Dental
Vision
Optional life
AD&D
FSA plans
Wellness programs
Support groups
Workshops
Company
City of Baltimore
City of Baltimore is a government administration that provides public monuments and general services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Debbie Jacobs Rock
CEO/Founder
Alexandra (Alli) Smith
Chief of Partnerships & Philanthropic Strategy
Recent News
2025-09-24
Company data provided by crunchbase