Sanco Thermo King · 19 hours ago
Service Advisor
Stewartville, MN
Full-time
Onsite
New Grad, Entry LevelSanco Thermo King is seeking a Service Advisor to initiate services and repairs by documenting equipment performance issues and service requests. The role involves verifying warranty coverage, generating estimates, and maintaining customer rapport and records.
CommercialIndustrialManufacturing
Hiring Manager
Drea M.
Responsibilities
Answers service phones and schedules appointments, as needed
Greets customers that come into the dealership and inquires as to the reason for their visit
Determines necessary services by listening to the customer’s description of concerns
Verifies warranty and service contract coverage and explains provisions and exclusions
Provides cost estimates
Prepares a work order with specific details and assigns it to a technician
Maintains customer rapport by answering questions regarding condition of the vehicle, wait time, work completed, and cost
Maintains service records
Enters customer’s information into the dealership database, prints out invoices, and processes customer payments
In cooperation with Parts – tracks and follows up on Special Order Parts. Notifies customer and schedules unit in when Special Order Parts arrive
Utilizes company tools & processes for work order creation and completion, scheduling, dispatching and communication
Qualification
Required
Requires a high school diploma or equivalent
Basic computer skills
Exceptional telephone etiquette skills
Strong customer service skills
Strong organizational skills
Apply good judgment in recognizing scope of authority
Able to read and interpret billing statements and work orders
Communicate clearly and effectively
Preferred
Transportation refrigeration product knowledge is a plus
Company
Sanco Thermo King
Thermo King specializes throughout the Midwest in new and used (pre-owned) trailer reefer sales and service.
Founded in 1954
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase