Field Service Technician jobs in United States
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Irvine Technology Corporation · 8 hours ago

Field Service Technician

positionOrange, CA
timeContract
remoteOnsite
seniorityMid Level
money$24/hr - $27/hr
date3+ years exp

Irvine Technology Corporation is seeking an experienced Field Service Technician to join their client’s Desktop Support team, focusing on a large-scale Windows 10 to Windows 11 migration project. The technician will provide Tier 2 desktop support and contribute to daily end-user support operations as needed.

Information TechnologyStaffing Agency
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Growth OpportunitiesbadNo H1Bnote

Responsibilities

Perform Windows 10 to Windows 11 migrations across desktops and laptops in an enterprise environment
Provide Tier 2 desktop support, including troubleshooting hardware, software, and operating system issues
Independently triage, diagnose, and resolve end-user incidents and service requests
Support end users through multiple communication channels, including in-person, remote, phone, email, chat, and text
Document incidents, resolutions, and procedures within the ticketing system
Create and maintain knowledge base articles and technical documentation
Assist with device refreshes and deployment programs
Participate in project-based work as assigned
Deliver exceptional customer service in a healthcare-focused environment

Qualification

Windows 10 supportWindows 11 supportDesktop supportPC troubleshootingCustomer service skills

Required

3–4+ years of experience in desktop or field services support
Strong experience supporting Windows devices, including Windows 10 and Windows 11
Hands-on experience with OS upgrades, device refresh programs, and general PC troubleshooting
Ability to work independently with minimal oversight
Strong communication and customer service skills
Comfortable working onsite and traveling to local clinic locations as needed
Familiarity with enterprise IT environments and large-scale deployment projects

Preferred

Experience supporting users in a healthcare environment is preferred, but not required
Relevant technical certifications or degree (helpful but not required)

Company

Irvine Technology Corporation

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Irvine Technology Corporation is a staffing and recruiting company providing IT solutions and staffing services.
dateFounded in 2000
location
Santa Ana, California, USA
people-size11-50 employees
web-link
http://irvinetechcorp.com

Funding

Current Stage
Early Stage

Leadership Team

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Courtney Cassidy
Director of DEI Strategic Partnerships
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Heather Hogan
Director of DEI Strategic Partnerships
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Company data provided by crunchbase