NEOGOV · 20 hours ago
Service Operator II
Water Dept. 305 W Chicago St Caldwell ID 83605, ID
Full-time
Onsite
Entry, Mid Level
$23.55/hr - $26.59/hr
2+ years expThe City of Caldwell Water Department is looking for a Service Operator II to join their team. This role involves performing moderately complex tasks in water meter service, leak detection, and customer service investigations under general supervision.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Installs, tests, and calibrates water meters of various sizes
Independently investigates and resolves customer service issues related to high consumption, leaks, or pressure concerns
Conducts advanced leak detection using correlators and acoustic equipment
Prepares detailed service reports and updates the work order management systems
Assists with backflow device inspections and customer-side troubleshooting
Provides training and guidance to Field Service Operator 1 staff
Operates and maintains AMR/AMI systems and software
Performs curb stop replacements, valve operation, and minor service line repairs
Responds to emergency after-hours service calls
Provides information to customers in a courteous and professional manner
Supports utility line locating and mark-outs
Participates in mandatory training and safety programs
Consistently keeps supervisor and relevant team members informed about work progress, current and potential issues, and proactively suggests new or improved solutions to address challenges
Respects the opinions of others and maintains a positive and professional working relationship with colleagues, supervisors, and stakeholders
Performs other duties as assigned
Qualification
Required
Graduation from High School or possession of a GED
Minimum of two years of experience in water service operations, metering, or distribution
Experience with automated meter reading systems (AMR/AMI)
Possession of a current and valid driver's license
Possession of a Class II Water Distribution License issued by the State of Idaho (or ability to obtain via reciprocity within 6 months)
Class B CDL, No Restrictions with Tanker Endorsement
Ability to work evenings, weekends, varying shift hours, and participate in an on-call rotation
Successful completion of pre-employment background check, drug testing, and physical examination
Subject to random DOT drug testing
Preferred
Class III Water Distribution License issued by the State of Idaho
Class II Water Treatment License issued by the State of Idaho
Idaho Backflow Assembly Tester License
Class A CDL, No Restrictions with Tanker Endorsement
Certification in leak detection or metering technologies
Experience with SCADA or utility work order software
Benefits
Health care
Dental
Vision
PERSI retirement
401k with City match
Deferred compensation plan
Employee Assistance Program (EAP)
Flexible spending accounts
Life insurance
Disability
Holidays
Paid Time Off (PTO)
Qualifying employer for the Federal Student Loan Forgiveness Program
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
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2025-10-31
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