KPG99 INC · 2 hours ago
Desktop Support Analyst (W2 or own Corp Only)
Charleston, SC
Contract
Onsite
Entry Level
1+ years expKPG99 INC is seeking a Desktop Support Analyst to provide hardware and software support for end-user systems. The role involves resolving support tickets, delivering in-person support, managing equipment inventory, and maintaining documentation of work performed.
ConsultingSalesStaffing Agency
Hiring Manager
Vaibhav Panchbhaiya
Responsibilities
Provide hardware and software support for end-user systems including desktops, laptops, mobile devices, and peripherals
Triage, resolve, and document support tickets via Zendesk in a timely and professional manner
Serve as the first point of contact for desktop and laptop support across Windows 10/11 environments
Deliver white-glove, in-person support for executives and team members
Provide basic conference room and AV setup support
Manage on-site equipment inventory, including imaging, setup, and shipping for new hires or replacements
Support Microsoft 365 suite and line-of-business applications
Assist with user access and identity management tasks via Okta and Microsoft Intune
Maintain accurate documentation of work performed and support procedures
Participate in rotating ticket queue responsibilities and contribute to team knowledge sharing
Qualification
Required
1–3 years of IT support experience, preferably in a corporate or professional services environment
Strong customer service mindset and problem-solving skills
Takes initiative to troubleshoot and solve problems
Clear and professional communication, both verbal and written
Ability to follow documented processes, escalate issues appropriately, and collaborate with team members
Basic understanding of networking and enterprise systems
Provide hardware and software support for end-user systems including desktops, laptops, mobile devices, and peripherals
Triage, resolve, and document support tickets via Zendesk in a timely and professional manner
Serve as the first point of contact for desktop and laptop support across Windows 10/11 environments
Deliver white-glove, in-person support for executives and team members
Provide basic conference room and AV setup support
Manage on-site equipment inventory, including imaging, setup, and shipping for new hires or replacements
Support Microsoft 365 suite and line-of-business applications
Assist with user access and identity management tasks via Okta and Microsoft Intune
Maintain accurate documentation of work performed and support procedures
Participate in rotating ticket queue responsibilities and contribute to team knowledge sharing
Windows 10 and Windows 11
Microsoft 365 (Outlook, Teams, Excel, Word, etc.)
Zendesk (or similar ticketing systems)
Okta (SSO, MFA management)
Microsoft Intune (device and app management)
iOS and Android mobile devices
Cisco networking and telephony environments (basic support only)
Preferred
A+ Certification
Familiarity with ITSM practices and support documentation
Company
KPG99 INC
Our business consulting services are led by significant domain depth built on a robust technology-driven services platform.
51-200 employees
H1B Sponsorship
KPG99 INC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (5)
2023 (1)
2022 (1)
2021 (1)
2020 (5)
Funding
Current Stage
Growth StageCompany data provided by crunchbase