Old World Industries · 1 day ago
Customer Support Specialist
Northbrook, IL
Full-time
Onsite
Entry, Mid Level
2+ years expOld World Industries is among the largest privately held companies in the automotive aftermarket, transforming the automotive, commercial, and chemical industries. The Customer Support Specialist will provide excellent customer support, process orders, resolve issues, and maintain business relationships to promote customer loyalty.
Chemicals
Responsibilities
Field phone calls assist with inquiries or redirect as needed for pricing or technical issues
Process customer and consumer orders that are submitted via EDI, fax, email or mail
Verifies purchase order information from customer to ensure proper quantities and price. Discrepancies may be resolved directly with customer (following established guidelines), corrected in collaboration with sales account managers or elevated to Sales Manager due to nature of problem
Able to inform customer of unit price, shipping date, anticipated delays and any additional information as requested by Sales account managers
Works with the credit department as needed for release of orders. Notifies Sales account manager as needed
Scans copy of customer orders at the time of order entry
3rd Party B2B Portal maintenance, execution, and support
Works with production and transportation as needed to ensure product is available, transit is confirmed for expedient deliveries when necessary
Team player in troubleshooting various order blocks and technical challenges preventing an order from advancing
Reviews daily Salesforce ticket report to ensure all assigned tickets are accounted for and follow up as needed for tickets pending answers
Assists other team members as needed as a knowledge source for problem recognition (system vs staff)
Ability to recognize all tasks/tools/resources have been utilized before escalation to correct management and/or IT
Other duties as assigned
Qualification
Required
Associate Degree with general business concentration or equivalent customer service experience
2-3 years customer service experience with Retail, OEMs, Fleet, and business to business customers
Intermediate (MS Word, Excel, Access Database)
Good proactive interpersonal, written, verbal communication and team skills
Ability to assess situations and make recommendations to resolve issues
Must be able to multi-task and prioritize workload in a fast-paced environment
Ability to oversee multiple clients and provide excellent customer service
Must be able to work independently as well as in a team environment
Reliable, committed and driven characteristics
Excellent interpersonal and phone skills
Preferred
Bachelor's preferred
SAP and Salesforce.com experience highly preferred
Benefits
Medical, dental, and vision coverage with wellness benefits
Company-matching 401(k) plan
Company-paid life insurance and accidental death & dismemberment benefits
Company-paid identity theft insurance
Company-paid disability
Flexible spending and health savings accounts
Company-paid employee assistance program
Paid time off and paid holidays
Additional benefits included: voluntary life insurance, legal benefits, critical illness, accident insurance, hospital indemnity insurance, and pet insurance
Company
Old World Industries
Led by flagship brands PEAK, BlueDEF and Final Charge, Old World Industries boasts a 40-year history of American ingenuity
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Greg Noethlich
Chief Executive Officer
Andy Rusie
Chief Financial Officer
Recent News
Company data provided by crunchbase