Carlisle Construction Materials · 11 hours ago
Versico Team Lead
Carlisle, PA
Full-time
Onsite
Mid, Senior Level
4+ years expCarlisle Construction Materials is seeking a Customer Service Team Lead who will oversee the primary functions of their assigned team while also acting as an Order Management Specialist. The role involves leading a team to ensure high-quality customer service, efficient order processing, and adherence to performance standards.
Building MaterialManufacturingService Industry
Responsibilities
Assign work, monitor completion, and redistribute workload as necessary to ensure thorough task completion and efficient utilization of staff
Monitor the team daily to ensure adherence and hold team members accountable to standards of safety, quality, processed, productivity, reliability, professionalism, and teamwork
Coach individuals during day-to-day operations and maintain consistency throughout the department
Build and maintain partnerships with different departments across the organization, and with key customer contacts
Apply leadership skills to influence staff toward achieving goals
Use knowledge and experience to lead daily operations of Customer Service team
Ensure all team members receive sufficient training to perform tasks to a high standard; arrange and/or conduct initial and ongoing training as needed
Lead by example; the Customer Service Team Lead will be a hands-on leader who will also be an individual contributor to the group and perform the daily roles and responsibilities of an OMS
Monitor key performance metrics, conduct quantitative and qualitative analysis of key measurements, and use metrics to drive outstanding execution
Oversee the daily performance of the Inside Sales team and provides feedback on team performance to the Customer Service Manager to include involvement in hiring, terminations, and disciplinary actions as needed
Work in conjunction with the Customer Service Manager to assess employee performance discussions/reviews
Maintain thorough knowledge of our products and technologies to ensure our customers are served in a professional and confident manner
Coordinate with third-party vendors to secure quotes for various projects
Compile commission reports as needed for designated accounts
Assist in resolving account issues, with guidance from the Customer Service Manager
Drive and participate in continuous improvement activities
Drive the strategic direction of the department and team, by passionate implementation of strategic plans as laid out by the Customer Service Manager
Other duties as assigned
Qualification
Required
Strong problem-solving skills
Strong time management and organizational skills
Effective written and verbal communication skills
Critical thinking skills
Negotiation skills
Knowledge of SAP or other inventory/supply chain management software
Four to ten years of related experience and/or training
General knowledge of our products and services
Experience interacting with internal/external customers and providing an exceptional Carlisle Experience
Preferred
Bachelor's Degree
Previous leadership experience is preferred
Experience using SAP
Company
Carlisle Construction Materials
Carlisle Construction Materials is a manufacturer and supplier of building products.
Founded in 1993Carlisle, Pennsylvania, USA
1001-5000 employees
H1B Sponsorship
Carlisle Construction Materials has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (6)
2023 (5)
2021 (3)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Jason Taylor
President
Recent News
Morningstar.com
2025-11-03
2025-10-16
2025-09-12
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