SYSTEM EDGE (USA) L.L.C. · 14 hours ago
Information Technology Help Desk Manager
Delmar, NY
Contract
Onsite
Mid, Senior Level
5+ years expSYSTEM EDGE (USA) L.L.C. is seeking a Help Desk Manager to oversee IT support operations. The role involves managing help desk support, setting up workstations, and ensuring user satisfaction with IT services.
Information Technology & Services
Responsibilities
Providing L1 and/or L2 help desk support to end users via telephone, email, in-person
Setting up end-user workstations with telephones, monitors, keyboards, mice, laptop docking station
Supporting users with Office 365 applications including Outlook, Word, Excel and Powerpoint
Diagnosing and repairing issues with HP and/or Xerox multi-function devices
Using and also supporting users with WebEx functionality
Working with ServiceNow IT Workflows including monitoring assigned work, searching and reporting functions
Imaging laptops
Qualification
Required
60 months of experience providing L1 and/or L2 help desk support to end users via telephone, email, in-person
40 months experience setting up end-user workstations with telephones, monitors, keyboards, mice, laptop docking station
40 months experience supporting users with Office 365 applications including Outlook, Word, Excel and Powerpoint
40 months experience diagnosing and repairing issues with HP and/or Xerox multi-function devices
40 months experience in using and also supporting users with WebEx functionality
36 months experience working with ServiceNow IT Workflows including monitoring assigned work, searching and reporting functions
36 months experience with imaging laptops
Preferred
Experience with NYS ITSM is preferred, but not required
Company
SYSTEM EDGE (USA) L.L.C.
System Edge is an IT consultancy and software development company established in 1995.
201-500 employees
H1B Sponsorship
SYSTEM EDGE (USA) L.L.C. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (6)
2023 (5)
2021 (2)
2020 (6)
Funding
Current Stage
Growth StageCompany data provided by crunchbase