Coinbase · 11 hours ago
Account Manager II
United States
Full-time
Remote
Mid, Senior Level
$152K/yr - $179K/yr
5+ years expCoinbase is on a mission to increase economic freedom in the world, and they are seeking an Institutional Account Manager to support key institutional client relationships. The role involves managing client needs, enhancing client experience, and contributing to the success of the Sales, Trading, and Prime organization.
BitcoinBlockchainCryptocurrencyFinTechTrading Platform
Responsibilities
Support key institutional client relationships: As an Account Manager, you will work independently to manage key client relationship needs. Collaborate closely with sales, operations, onboarding, and other institutional teams
Address client escalations: Respond to client escalations promptly and communicate important updates to Account Management Leadership, ensuring alignment and resolution
Enhance client experience: Work alongside a dedicated team to deliver a best-in-class experience by supporting partner management, prioritization, and seamless execution across Institutional teams
Build product and workflow expertise: Gain foundational knowledge of multi-product client workflows and strategies to ensure institutional clients successfully navigate and utilize Coinbase’s product suite
Manage client requests: Triage and manage incoming client requests, efficiently prioritize issues, and escalate complex matters to subject matter experts when necessary
Contribute to demos and sales support: Participate in prospect and client demo calls to observe and develop product knowledge while assisting sales teams as required
Organize client feedback: Act as client voice. Collect and structure client feedback for internal teams such as Operations, Engineering, and Product. Help identify bugs, incidents, and opportunities for product enhancements
Qualification
Required
5+ years of experience in Account Management/ Relationship Management
Team-oriented and client-focused: Strong sense of collaboration, ownership, and urgency in delivering success for clients
Excellent communication skills: Demonstrates exceptional verbal and written communication abilities tailored to diverse audiences
Relationship builder: Proven ability to establish and maintain lasting, trust-driven relationships with both clients and internal teams
Proficiency with Google Suite
Preferred
Digital Assets experience & knowledge
Prior Prime Brokerage experience
Familiarity with AI tools
Benefits
Bonus eligibility
Equity eligibility
Benefits (including medical, dental, vision and 401(k))
Company
Coinbase
Coinbase is a crypto exchange and wallet platform that allows merchants and consumers to buy, sell, and store digital currencies.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$4.45BKey Investors
ARK Investment ManagementTiger Global ManagementIVP
2025-08-05Post Ipo Debt· $2.6B
2025-03-04Post Ipo Equity· $8M
2024-03-13Post Ipo Debt· $1.1B
Leadership Team
Brian Armstrong
CEO & Co-Founder
Alesia Haas
Chief Financial Officer
Recent News
2026-02-04
2026-02-04
2026-02-04
Company data provided by crunchbase