SimplyInsured · 7 hours ago
Customer Support Representative
United States
Full-time
Remote
Entry Level
$15/hr - $15/hr
1+ years expSimplyInsured is on a mission to eliminate fear in health insurance, working with small business owners to simplify the process of obtaining insurance for their employees. The Customer Support Representative will assist customers through various communication channels, ensuring their inquiries are handled promptly and effectively.
Health CareInsurance
Responsibilities
Assist potential customers with navigating our online insurance shopping experience and obtaining quotes for their company's health insurance options
Work with existing customers to answer and resolve basic administrative and billing questions. Your main goal will be to ensure that customer inquiries are responded to quickly and thoroughly
You will contribute daily to the Support team's mission to delight our customers and help eliminate the fear of purchasing and using health insurance
In this role, you'll use multiple communication channels, including phone, chat, and email, to communicate with customers and our support ticketing software to document customer interactions
You should be passionate about helping customers and love working in a start-up environment
Being on our customer service team's front lines means you'll have unique insight and access to our customers' issues
You will be empowered to propose process and product solutions to improve our customer experience
Qualification
Required
1-2 years of experience in customer service or sales role
Highly productive with good multitasking skills
Passion for helping people - especially when it comes to their health
Able to work in a high-volume contact center environment
Familiarity working with support ticketing and/or support CRM software tools
Fantastic oral and written communication skills
Strong desire to help small businesses and their employees navigate health insurance questions
Benefits
Take what you need time off plan
100% Medical, Dental, and Vision Insurance coverage options for employee and dependents
Fully Remote
A values-based culture that invests in employee success
Company
SimplyInsured
SimplyInsured allows you to estimate your real Out-of-Pocket costs when purchasing health insurance.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$8.4MKey Investors
Polaris Partners
2015-06-30Series A· $5.9M
2015-04-20Seed· $1.75M
2013-10-02Seed· $0.75M
Leadership Team
David Bai
Co-Founder / Chief Technology Officer
Recent News
2024-01-28
Company data provided by crunchbase