JLL · 16 hours ago
Customer Service Coordinator
Atlanta, GA
Full-time
Onsite
Entry Level
$21.40/hr - $21.40/hr
2+ years expJLL is a leading global provider of real estate and investment management services, committed to shaping a brighter way forward. The Customer Service Coordinator role involves monitoring technology systems, responding to stakeholder inquiries, and dispatching work orders while ensuring excellent customer service and adherence to company values.
CommercialReal Estate
No H1B
Responsibilities
Research required information using available resources
Identify and escalate priority issues
Identify areas of opportunity and utilize skill/knowledge to suggest improvements
Route calls to appropriate resources
Complete all assigned callbacks
Monitor telephony queue time data to maximize productivity
Provide accurate, timely client work orders which result in highly satisfied customers
Adhere to the business unit specified client-driven standards
Complete data entry using multiple work request applications
Maintain individual productivity statistics/performance metrics
Strong organizational and management skills
Ability to multi-task and work both in a team and independently
Ability to function effectively in a dynamic work environment
Excellent interpersonal skills; strong emphasis on customer service
Excellent business writing and verbal communications
Strong analytical ability
Detail-oriented
Qualification
Required
Associates degree in facilities management, building, business or other related field
Years of relevant experience preferred
2+ years' experience with Facility or Property Administration preferred
Superior customer service skills and orientation
Ability to maintain professionalism at all times under stressful situations
Ability to plan and manage work under time constraints
Ability to multitask and work without direct supervision
Proficient in MS Office, and possess strong written, verbal and people skills
Strong organizational skills and collaborative style
Benefits
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
Company
JLL
We’re a leading professional services firm that specializes in real estate and investment management.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.59BKey Investors
JP Morgan Chase,Sculptor
2025-11-03Post Ipo Debt· $565.35M
2023-11-08Post Ipo Debt· $400M
2019-05-29Post Ipo Debt· $46.5M
Leadership Team
Christian Ulbrich
Global Chief Executive Officer
Jones Lang LaSalle
Global CEO, Capital Markets and Member
Recent News
2026-01-07
Morningstar.com
2025-12-29
Company data provided by crunchbase