LHH · 17 hours ago
Card Investigations Technician
United States
Contract
Remote
New Grad, Entry Level
$20/hr - $20/hrLHH is teaming up with an organization in the financial services space in California in search of a Card Investigations Technician to support fraud review, card activity verification, and dispute/chargeback processing. This role involves researching suspicious activity, resolving fraud concerns, and ensuring compliant processing of debit/credit card claims.
Human Resources
Responsibilities
Research and evaluate debit/credit/ATM card activity for potential fraud using manual and automated tools
Identify, investigate, and respond to fraud and dispute claims, ensuring accurate documentation throughout the review process
Communicate with members, merchants, processors, and other stakeholders to verify activity, gather evidence, and support claim resolution
Perform chargebacks and retrievals in accordance with applicable regulations and card network rules
Submit fraud/dispute documentation and provide supporting details to internal teams and relevant authorities
Maintain up‑to‑date knowledge of applicable federal/state regulations, including Regulation E and Z
Update claim systems with notes, adjustments, and all relevant investigation details
Support branch and call‑center teams by resolving fraud‑related inquiries via phone and email
Qualification
Required
High school diploma required
Chargeback, debit/credit card, ATM, or merchant processing experience required
Ability to type 50–80 WPM with strong 10-key and data-entry skills
Strong written and verbal communication skills
High attention to detail and ability to manage multiple cases simultaneously
Basic Excel skills and comfort using standard office systems
Preferred
Fraud investigation experience is a plus
Prior branch, call center, or financial services experience is acceptable
Benefits
Medical
Dental
Vision
Life insurance
Short-term disability
Additional voluntary benefits
EAP program
Commuter benefits
401K plan
Paid Sick Leave
Holiday pay
Company
LHH
At LHH, we believe work should be meaningful, fulfilling, and connected.
Founded in 1967
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Dave Hilbig
President & CEO, OCM-LHH Utah, Wyoming
Ted Diven, MBA
CEO - OCM / Lee Hecht Harrison (ID, MT, NV)
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2025-05-17
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