Staples Canada · 18 hours ago
Inside Reactivation Account Specialist
Maitland, FL, United States
Full-time
Onsite
Entry Level
1+ years expStaples Canada is a business-to-business company committed to providing products and services to meet customer needs. They are seeking an Inside Reactivation Account Specialist responsible for re-engaging lapsed customers, driving sales growth, and managing customer interactions through CRM software.
E-CommerceInformation TechnologyOffice Supplies
Responsibilities
Manage customer interactions using CRM software, tracking sales activities, and maintaining accurate records
Collaborate with internal partners such as Category Sales Specialists, Sales Operations, and Customer Service Teams to ensure customer satisfaction and drive growth
Use Professional Selling Skills to identify customer needs and develop value-added proposals and pricing strategies
Oversee pricing negotiations and make on-the-spot pricing decisions to ensure a seamless customer experience
Manage the sales funnel to close opportunities and achieve reactivation goals
Participate in ongoing training programs and workshops to enhance sales skills, product knowledge, and customer relationship management capabilities
Use phone, video, and digital correspondence to engage customers, focusing on retention and sales growth
Provide regular progress updates on weekly and monthly reactivation targets and KPIs as defined by sales leadership
Consistently achieve activity goals and daily metrics, including outbound calls, sell time, and live contacts
Deliver excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction
Qualification
Required
1+ year account management or related experience
Previous experience with MS Word, Outlook, Excel, and PowerPoint
High school diploma / GED
Persuasive communication skills, with an emphasis on active listening
Excellent organizational and time management skills
A solution-oriented mindset with a focus on results and self-motivation
Proven ability to meet or exceed incremental sales and gross profit goals by growing sales and margins within the customer base
Ability to thrive in a team-oriented sales environment
Coachable, with the ability to adapt and incorporate feedback effectively
Previous experience with a sales budget and history of exceeding quota, activity metrics, KPIs
Preferred
Industry knowledge a plus
Experience with business-to-business sales process
Benefits
Inclusive culture with associate-led Business Resource Groups.
Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays).
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits.
Company
Staples Canada
STAPLES Canada is a company that sells office supplies, technology and equipments.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Brian McDougall
Chief Retail Officer
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