Educational Media Foundation K-LOVE & Air1 Media Networks · 9 hours ago
NOC Technician I
Franklin, TN
Full-time
Onsite
New Grad, Entry Level
0+ years expEducational Media Foundation (EMF) is a nonprofit, multi-platform media company on a mission to draw people closer to Christ. The NOC Technician I will play a key role in monitoring and optimizing radio networks, ensuring compliance with FCC guidelines and providing support for broadcast and network infrastructure.
Internet RadioMusicPublishingReligion
Responsibilities
Monitor and interpret transmitter signals using remote control systems, analyzing audible or visible alerts that indicate transmitter status, signal loss, or equipment faults across K-LOVE’s broadcast facilities
Verify daily transmitter and activity logs, ensuring delivery integrity and logging compliance; prepare additional reports such as telemetry analysis to support operational oversight
Use basic troubleshooting skills to triage, isolate, and remotely restore functionality of RF broadcast equipment, including satellite receivers, EAS systems, audio processors, and STL/TSL links
Perform proactive and corrective actions to resolve detected issues or escalate appropriately to Field or Contract Engineers when necessary
Coordinate actively with Engineering teams to support the remote testing, configuration, or repair of broadcast systems, including RF control systems and satellite-fed equipment
Adjust NOC monitoring equipment and systems as needed to maintain uninterrupted broadcast service
Create database scripts for RF broadcast equipment that accommodates for equipment replacement as well as new site builds
Monitor internal IT systems and infrastructure, including routers, switches, servers, firewalls, and cloud-based services using network monitoring tools (e.g., PRTG, SolarWinds, Kybio)
Respond to system alerts related to connectivity, latency, packet loss, or hardware resource utilization (CPU, memory, storage), ensuring swift response to minimize downtime
Troubleshoot basic Layer 1–3 issues, such as physical connectivity, IP conflicts, or interface errors
Support up time for core IT services, including DNS, DHCP, VoIP, file servers, and remote access systems
Assist with preventive maintenance tracking, leveraging logs, alarms, and trend analysis to prevent service-impacting issues
Create, update, and close work orders accurately and in a timely manner in accordance with incident response and ticketing procedures
Document events and technical resolutions in shift logs and dashboards to ensure smooth transition between shifts and accurate reporting
Follow established escalation procedures, ensuring timely notification and coordination with Engineering or management teams for unresolved or critical issues
Participate in incident reviews and knowledge sharing, contributing insights to improve system reliability and team effectiveness
Qualification
Required
High school diploma required
0–2 years of experience in broadcast operations, IT support, help desk, or related technical role
Basic knowledge of RF broadcast equipment, IT systems, or help desk processes
Ability to follow standard operating procedures and document incidents accurately
Strong problem-solving orientation with willingness to learn and escalate appropriately
Effective interpersonal and teamwork skills to collaborate with Engineers and peers
Commitment to professional growth through training and development
Demonstrated capacity to manage multiple incidents and prioritize effectively
A collaborative and flexible style, with a strong service mentality. Need to be seen as a team player
Excellent interpersonal skills with the ability to develop sincere business/ministry relationships
Strong written and verbal communication and presentation skills
Demonstrated commitment to the social sector with a passion for our mission and values
Preferred
Associate's degree or technical certifications
CompTIA A+, SBE Radio Operator Certification preferred
Benefits
Industry leading Medical, Dental & Vision coverage
Short/long term disability and life insurance
Robust 401K with company match
Parental leave with Baby Bonding pay
Generous PTO, holiday and sick pay
Unique company culture that includes exclusive access to concerts, movie premieres, media industry events, and more
Leadership and Career Development Programs including free access to LinkedIn Learning platform
Company
Educational Media Foundation K-LOVE & Air1 Media Networks
If you're seeking a career where your contributions make a meaningful impact, consider joining Educational Media Foundation (EMF) – a distinctive fusion of ministry and media.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Mike Novak
CEO
Todd Woods
Chief Executive Officer and Member, Board of Directors
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