NEOGOV · 6 hours ago
CPW Communications Center Customer Service Representative (ADMINISTRATIVE ASSISTANT II) Onsite
Denver, CO
Full-time
Onsite
Entry Level
$40K/yr - $56K/yr
2+ years expNEOGOV is part of the State of Colorado's Department of Natural Resources, committed to managing and conserving Colorado's natural resources. The role of the Customer Service Representative involves assisting the Colorado Parks and Wildlife Communications Center with daily functions, providing customer support, training seasonal staff, and managing communications related to wildlife regulations and reimbursement processes.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
U.S. Citizen Only
Responsibilities
Assist the Colorado Parks and Wildlife Communications Center with daily functions, including training seasonal staff, overseeing the chronic wasting disease reimbursement process, and responding to customer inquiries
Guide customers with online purchases, camping reservations, and hunting applications; provide information regarding disability programs and license fees
Monitor and assist seasonal staff to address questions and provide resources for customer inquiries
Gather, transcribe, track, contact, and submit Chronic Wasting Disease (CWD) reimbursements for processing
Resolve problems and complaints from the public and determine when situations need to be escalated
Provide customers with the best options available for purchases and actively listen to customer comments/concerns
Qualification
Required
Two (2) years of relevant experience in customer service, general clerical experience, or accounting in an office environment, work in a call center, office environment, retail, outdoor recreation services, guiding, outfitting, shooting sports, or land management
A combination of appropriate education in accounting, business, wildlife management, natural resource management, agriculture, or a related field of study will substitute for the required experience on a year-for-year basis
Your experience must be fully documented in your application work history
Strong organizational and time management skills
Excellent level of written and oral communication skills
Strong multitasking skills
Proficiency in Microsoft Word, Excel, and Google Suite
Ability to work independently and take initiative by using critical thinking and problem-solving skills to identify solutions for customer or program challenges
State of Colorado residency is required at the time of application
Background Check required
Travel may occasionally be required for training and special events
Preferred
Current or former State experience relevant to this position
Current or former Colorado Parks & Wildlife work or volunteer experience
Organizational management, time management, and multi tasking skills
Customer service skills
Problem-solving abilities, critical thinking, verbal/written communication
Demonstrates initiative and self-motivation
Keen attention to detail
Punctual/Timely/Dependable
Strong interpersonal skills
Office setting experience
High proficiency in interpreting and explaining rules/regulations
Proficiency in the use of Google Suites, databases, and the use of electronic licensing system(s)
Training skills are highly preferred, one-on-one and in a group setting
Good working knowledge of computer-based technology
Bilingual in English and Spanish
Benefits
Medical and Dental plans
Strong, flexible retirement plans including PERA Defined Benefit Plan or PERA Defined Contribution Plan, plus pre-tax and Roth 401K and 457 plans
Paid life insurance
Short- and long-term disability coverage
Employee Wellness programs
Flexible Spending Accounts
Health Savings Accounts
11 paid holidays per year plus generous vacation and sick leave
Flexible work schedule options and remote-work options
Career advancement opportunities throughout the State system
Some positions may qualify for the Public Service Loan Forgiveness Program
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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