Staples Canada · 14 hours ago
SPP Special Order Acct Rep
Framingham, MA, United States
Full-time
Onsite
Entry, Mid Level
2+ years expStaples Canada is a leading business-to-business company specializing in promotional products. The SPP Special Order Account Representative is responsible for developing customer relations, preparing quotes, sourcing products, and ensuring customer satisfaction throughout the order process.
E-CommerceInformation TechnologyOffice Supplies
Responsibilities
Develops customer relations directly through customer or sales representative for assigned book of business to prepare quotes based upon order specifications
Researches possible solutions utilizing company systems, merchandise, sourcing and selling products from our stock line and approved suppliers and provides solutions to the customer
Examines customer expectations to develop and present recommendations to customers for approval. Utilizes company systems combined with work experience for pricing application for larger volumes
Works with suppliers to source products/negotiate cost to meet the customer’s specific needs for non-program merchandise, special events, etc
Collaborates with various support departments (with Mgr/Team Lead assistance as needed) to implement customer expectations & requirements. Supports the program process by providing necessary customer information to ensure the success of a program
Works with expeditors/billing/accounting to facilitate the billing process via company and/or customer invoicing or e-procurement processes and systems with occasional manager assist
Resolves client / supplier / internal issues with guidance & assistance from mgr/team lead
Involvement in ongoing improvement efforts as directed by management
Represents Staples at customer shows, corporate trade shows, and occasional territory travel
Qualification
Required
2+ years of related work experience
Excellent customer service skills
Ability to build and maintain relationships with clients
Excellent communication skills
Organizational skills with the ability to multitask
Solid demonstrated use of Microsoft programs (Excel, Outlook, Word, and PowerPoint)
Advanced 'strategic business sense' skills and math aptitude
Solid knowledge of company systems and processes
Travel as needed for clients and National Sales Meetings
Preferred
Previous promotional products merchandising or purchasing skills, preferred
Industry experience with ESP or SAGE is preferred
Benefits
Inclusive culture with associate-led Business Resource Groups.
Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays).
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits.
Company
Staples Canada
STAPLES Canada is a company that sells office supplies, technology and equipments.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Brian McDougall
Chief Retail Officer
Recent News
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