Northwell Health · 16 hours ago
Customer Service Liaison
1111 Marcus Ave, Lake Success, NY, 11042, US
Full-time
Onsite
New Grad, Entry Level
$28.85/hr - $30.93/hrNorthwell Health is a prominent healthcare organization, seeking a Customer Service Liaison to enhance patient interactions. The role involves providing accurate patient information, securing payments, and maintaining high service quality for customers.
ConsultingHealth CareHealth DiagnosticsMedicalPublishing
Responsibilities
Create and distribute correspondence to customers (e.g, emails; dunning letters; system-generated letters; invoices) to inform them of needed actions (e.g, update COB status with insurance company)
Answer all billing questions from patients on a daily basis via the incoming calls, utilizing current applications
Review account information in order to educate external customers regarding outstanding accounts/balances
Provides explanation of physician medical bills and resolve inquiries and disputes related to the bill
Gather relevant account information to gain understanding of customers obligations
Evaluate account information (e.g., number of invoices; date past due; previous payment history; billing addresses) to determine payment issues and possible root causes
Gather/seek additional information from applicable systems to further investigate discrepancies
Refers patients to the Financial Assistance Unit
Communicate (e.g., emails; phone; written correspondence) potential solutions or available services
Record correspondence information (e.g., dates; action taken within relevant systems (e.g.,ETM, GECB)
Verifies specific data elements of the account and the relationship of caller in order to comply with HIPPA regulations
Verifies correct insurance information, demographic information, payment credits, etc
Ensures accuracy of the account and balances
Receive information from customers regarding their concerns
Identify account issues that need to be escalated to senior leadership or internal partners
Negotiate potential balance payoff and/or payment terms with customers within stated level of authority and guideline limits
Recommend/communicate potential solutions or available services to external customers
Processes incoming correspondence
Identifies trends and common concerns raised by patients and report to manager
Collect and process online credit card payments using approved applications
Send notifications to external customers informing them of receipt of payment
Establishes payment plans for outstanding patient balances
Works with various revenue cycle systems such as (Soarian, QUIC, Experian, HP24, HCL, RE, and CARE), in order to bring accounts to closure
Demonstrate understanding of relevant software applications (e.g., Outlook, ETM, GECB, etc)
Evaluate current collections processes and procedures in order to identify opportunities for improvement
Maintains departmental standard goals
Performs related duties, as required
Completes moderately complex assignments that require an ability to recognize the need to occasionally deviate from accepted practices
Exercises independent judgment on basic or moderately complex issues regarding job and related tasks
Elevates questions, problems and significant challenges to more senior team members for direction or subject matter expertise on new or unprecedented assignments
Majority of contact is internal and/or customer service oriented
Qualification
Required
High School Diploma or equivalent, required
Knowledge of physician billing, ability to read and understand explanation of benefits, required
Data entry skills (40-45 wpm), required
Ability to perform arithmetic calculations, required
Ability to communicate effectively in order to enhance overall patient experience
Ability to work in various applications and understand workflows
Company
Northwell Health
Northwell Health is New York State’s largest health care provider and private employer, with 28 hospitals, about 1,000+ outpatient facilities and more than 16,000 affiliated physicians.
Founded in 1997
10001+ employees
H1B Sponsorship
Northwell Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (18)
2020 (13)
Funding
Current Stage
Late StageTotal Funding
$58.3MKey Investors
National Institute of Mental HealthNational Human Genome Research InstituteBreakthrough Discoveries
2025-12-02Grant· $4M
2025-10-23Grant· $3.2M
2025-06-16Grant· $2.3M
Leadership Team
Michael Dowling
President and CEO
Nick Stefanizzi
Chief Executive Officer at Northwell Direct
Recent News
Morningstar.com
2025-12-15
Company data provided by crunchbase