Magswitch Technologies · 17 hours ago
Field Service Engineer
Superior, CO
Full-time
Onsite
Mid Level
$65K/yr - $75K/yr
3+ years expMagswitch Technologies is a global leader in magnetic lifting solutions, and they are seeking a Field Service Engineer to provide expert technical support for their under-the-hook crane devices and automation tools. The role involves implementation, troubleshooting, maintenance, and client training to ensure reliable performance and minimize customer downtime.
ElectronicsManufacturing
Responsibilities
Implementation and commissioning under-the-hook lifting systems at client’s site
Troubleshooting and Diagnostics: Identify and resolve technical issues with under-the-hook crane devices, and automation tools, utilizing your expertise to diagnose problems efficiently
On-Site Support: Provide on-site technical support for clients, responding promptly to service requests and minimizing downtime through effective troubleshooting
Maintenance and Calibration: Conduct routine maintenance and calibration of Magswitch tools to uphold peak performance standards
Client Training: Provide training to clients on the proper use and maintenance of Magswitch products, offering insights to enhance operational efficiency
Documentation: Maintain accurate records of service activities, including troubleshooting steps, solutions applied, and any equipment modifications
Collaboration: Work closely with cross-functional teams, including engineering and sales team, to communicate issues and contribute to continuous improvement efforts
Remote Assistance: Provide remote technical support when on-site visits are not feasible, leveraging technology to troubleshoot and resolve issues
Qualification
Required
Technical qualification required, example mechanical, electrical, or structural engineering
Minimum of three years of relevant experience in a field service role, preferably working with electrical/mechanical tools or similar equipment
Must have in-depth network knowledge such as Ethernet/IP communication protocols, with a strong understanding of electrical and mechanical systems
Proven ability to analyze complex technical issues and implement effective solutions efficiently
Excellent interpersonal skills with a customer-centric approach, ensuring client satisfaction through effective communication and support
Excellent written and verbal communication skills. Must have the ability to convey clear and concise technical information to clients and internal teams
Willingness to travel to client sites as required for on-site support and service. 50% Travel required involving interstate travel on planes and vehicle
Benefits
Medical, dental, and vision insurance
Retirement plan with 401(k) matching
Paid time off
Paid leave programs
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Basic and Voluntary Life insurance
Short- and Long-term disability insurance
Employee Assistance Program (EAP)
Employee referral program
Tuition reimbursement
Company
Magswitch Technologies
Magswitch Technologies is revolutionizing how the world works with magnets.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$7.25MKey Investors
Carmelina Capital Partners
2022-02-08Series Unknown· $7.25M
2022-01-24Private Equity
Leadership Team
David Morton
Executive Chairman & Founder at Magswitch Technologies Group
Recent News
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