Otter · 7 hours ago
Staff Full Stack Engineer, Integrations Platform, Otter - Mountain View
Mountain View, CA
Full-time
Onsite
Lead/Staff
$176K/yr - $242K/yr
8+ years expOtter is building the 'Operating System' for the physical world of food, connecting restaurants to delivery apps and POS systems. They are seeking a Staff Full Stack Engineer to own the Merchant Onboarding & Connection Experience, designing interfaces and orchestration layers for non-technical restaurant owners to connect and monitor their business tools.
Computer Software
Responsibilities
You will bridge the gap between our complex backend sync engines and our customers
You will design the 'Self-Serve' architecture that automates the provisioning of third-party integrations
Architect the 'Connection Wizard': Design and build the full-stack flows that guide merchants through complex authentication dances (OAuth2, API Keys, Credential Vaults) for hundreds of different platforms
Build 'Connection Health' Observability: Create user-facing dashboards that visualize the invisible
You will build real-time interfaces that show a merchant exactly why a menu sync failed or if their POS is currently online, translating raw backend error logs into human-readable status indicators
Simplify Configuration Management: Build dynamic, data-driven interfaces that automatically adapt to the unique configuration requirements of each new integration partner without needing frontend code changes for every vendor
Drive the 'Self-Serve' Initiative: Move the company away from manual, support-ticket-driven onboarding to a fully automated, product-led experience
Resumable Workflow State: Publishing a menu to a delivery platform isn't atomic; it involves validating thousands of items, image uploads, and partner acknowledgement
Out-of-Band Authentication: How do we handle integrations that throw curveballs mid-setup, such as sudden SMS 2FA challenges, email verification loops ('Click this link to continue'), or Captchas?
The 'Async' UX: Integration setup is rarely instant. How do you design a UI that manages long-running processes (e.g., a 10-minute initial menu import) without blocking the user or losing state if they close the browser?
Qualification
Required
Full Stack Fluency: 8+ years of experience across the stack, with deep expertise in modern frontend frameworks (React/TypeScript) and robust server-side development
Complex State Management: Deep understanding of managing client-side state (React Query, Redux, Context) in applications that require high data consistency and real-time updates
API Design: Experience designing internal APIs (REST or GraphQL) that support complex UI requirements, specifically for configuration and settings management
Component Architecture: Experience building or maintaining a design system. You know how to build reusable 'Configuration' components that can be used across different integration types
Preferred
B2B / SaaS Experience: Experience building onboarding flows for B2B tools where the setup involves connecting external accounts (e.g., 'Connect your Gmail,' 'Connect your Salesforce')
Schema-Driven UI: Experience using JSON-Schema or similar technologies to generate UI forms dynamically from backend definitions
Operational Empathy: You care about the 'Sad Path.' You obsess over what the user sees when things go wrong, not just the happy path of a successful login
Benefits
Medical, dental, and vision insurance (multiple plans, incl. HSA options)
Company-paid life and disability insurance (short- and long-term)
Voluntary insurance: accident, critical illness, hospital indemnity
Optional supplemental life insurance for self, spouse, and children
Pet insurance discount
401(k)
Discretionary vacation days
8 paid holidays per year
Paid sick time
Paid Bereavement leave
Paid Parental Leave
Health Savings Account (HSA)
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
Company
Otter
All-in-one Restaurant Operating System
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Kavya Gupta
Partnerships Manager
Company data provided by crunchbase