NEOGOV · 8 hours ago
PERMIT OFFICE TECHNICIAN (Engineering Technician II) - Range 12 / AMEA
3000 Arctic Blvd., AK
Full-time
Onsite
Mid Level
$25.87/hr - $38.27/hr
3+ years expNEOGOV is seeking a Permit Office Technician for the Anchorage Water & Wastewater Utility. The role involves coordinating field service personnel, managing requests related to water and wastewater services, and ensuring efficient departmental operations through effective communication and record-keeping.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Responds to field emergencies by coordinating and dispatching field service personnel
Schedules appointments, field investigations, and inspections while maintaining clear communication
Handles requests related to water and wastewater services, inspections, utility locates, and emergency utility repairs
Processes, reviews, and schedules 811 locates within the designated time frame
Reviews engineered plans to support the issuance of utility permits
Issues and processes payments for water, sewer, and mobile hydrant use permits
Inspects mobile meters on trucks used for hydrant access
Creates service orders and assists with new account setup while ensuring accurate records and logs
Supports the Cross-Connection Control Program (backflow prevention) and performs additional tasks as assigned to ensure efficient departmental operations
Strong customer service skills are essential to effectively communicate with customers, contractors, engineers, and other stakeholders, ensuring responsive, professional, and solution-oriented service in all aspects of the role
Participate in major emergencies or disasters as outlined in AWWU’s disaster plan matrix, which defines each employee’s potential duties and responsibilities
Qualification
Required
High school diploma, GED, or equivalent, and three (3) years of experience in one or more of the following fields: drafting, surveying, inspection, materials testing, plan review, permitting, computerized mapping, computer assisted design (CAD), traffic signal control, code enforcement, and/or a related field, and at least one (1) year of which must have been at the Engineering Technician I level with the Municipality or the equivalent elsewhere
OR Associate's degree in Engineering, Drafting, Computer Assisted Design (CAD), or a discipline specific to the department, and at least one (1) year of which must have been at the Engineering Technician I level with the Municipality or the equivalent elsewhere
Must possess and/or obtain: Satisfactory background check which includes criminal, education, and employment history at time of hire
Preferred
Preference will be given to Anchorage Municipal Employees Association (AMEA) employees
Benefits
Medical/Dental/Vision/Audio
Life Insurance
Dependent Life Insurance
Short Term Disability
Long Term Disability
Flexible Spending Accounts – Health and Dependent Care
Health Savings Accounts
State of Alaska Public Employee Retirement System (PERS) Program
401(k) and 457 Savings Plans
Employee Assistance Program
Paid Leave Plan
13 Paid Holidays
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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