Hogarth · 5 hours ago
Director of Operations
Sunnyvale, California USA
Full-time
Hybrid
Director/Executive
$195K/yr - $215K/yr
10+ years expHogarth is the Global Content Production Company that partners with many of the world’s top brands. The Director of Operations will oversee and optimize day-to-day operational functions of a Client Account Studio, developing strategic initiatives to enhance efficiency and client satisfaction while driving organizational growth and profitability.
AdvertisingMarketingTV Production
Responsibilities
Collaborate with senior leadership to define and implement long-term operational strategies and goals that support the overall business objectives of the account organization
Translate strategic plans into actionable operational initiatives and ensure their successful execution across all departments
Identify opportunities for process improvement and innovation to maximize efficiency and productivity
Provides strategy and planning for upcoming launches and updates to ensure production capabilities are understood and considered
Oversees quarterly scope planning, working closely with the commercial team to align operational capacity with financial objectives
Own special projects, using data and insight to build out business scenarios and recommendations
Full understanding of flex resourcing model to ensure full governance for our teams
Oversee the development and implementation of operational processes and best practices
Develop, implement, and monitor operational systems and processes to provide clear visibility into goals, progress, and potential obstacles
Establish and maintain key performance indicators (KPIs) and metrics to measure operational efficiency, service delivery, and client satisfaction, making data-driven adjustments as needed
Manage procurement processes, resource allocation, and vendor relationships to ensure optimal cost-efficiency and quality
Ensure the right operational structures and roles are in play to support the Client Delivery teams, responding to dynamic changes in scope, scale, and budget
Work analytically & creatively across the portfolio, using teamwork, innovation, and excellence to recognize opportunities and propose solutions
Proven track record of integrating multiple studios in global locations
Work closely with finance to develop and manage operational budgets, ensuring cost-effectiveness and promoting profitability
Ensure full compliance with all centralized financial procedures and policies
Analyze financial information and operational data to identify trends and make informed decisions
Drive the adoption of best-in-class technologies and tools to streamline operations and improve collaboration
Act as a key business contact for technology and infrastructure teams, ensuring compliance with both client-specific and WPP-wide requirements
Own data capture and analysis, monitoring key performance indicators to identify areas for improvement and drive operational efficiency
Responsible for producing hindsight reports, outlining successes and opportunities for improvement to inform future strategies
Provide strong leadership, guidance, and mentorship to operational teams
Foster a culture of accountability, continuous improvement, and high performance
Collaborate with Human Resources to develop and implement talent management strategies, including recruitment, training, and performance evaluations for operational staff
Lead operations status updates, managing all-hands and town halls, motivating the team towards forward progress, action, and results
Demonstrate strong cross-functional collaboration skills across a matrix of internal and external stakeholders, building strong, trusting relationships
Act as a trusted advisor to clients on operational matters, providing guidance and support on industry best practices, and establishing and growing Executive-level client relationships
Serve as a key escalation point and senior contact for operational queries
Ensure adherence to industry regulations, company policies, and legal guidelines
Identify and mitigate operational risks to ensure business continuity and security
Develop and maintain the business continuity plan and strategy, ensuring alignment with Hogarth and WPP standards
Directly intervene and manage the recovery plan whenever business-critical risks are identified, escalating to the Client MD as required
Implement business continuity plan
Qualification
Required
Bachelor's degree in business administration, Operations Management, or a related field
Minimum of 10-12 years of progressive experience in operations management, with at least 5-7 years in a senior leadership role, preferably within an account-based organization, agency, or professional services environment
Proven track record of successfully developing and implementing operational strategies that drive efficiency, productivity, and growth
In-depth knowledge of diverse business functions and principles, including finance, client services, project management, and human resources
Strong understanding of data analysis and performance metrics, with the ability to leverage insights for decision-making
Thorough working knowledge of high craft scaled production is essential
Excellent organizational, leadership, and problem-solving abilities
Outstanding communication, interpersonal, and negotiation skills, with the ability to influence and collaborate effectively at all levels of the organization and with external partners
Proficiency in business management software (e.g., ERP, CRM, project management tools)
Ability to manage multiple priorities in a fast-paced, dynamic environment
Preferred
Master's degree (MBA) preferred
Benefits
Competitive benefits package
Company
Hogarth
Born to make the best work, brilliantly. We combine craft insight and technology to bring your creative work to life.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Natasha Cholerton-Brown
CEO, Americas
Richard Glasson
CEO
Recent News
2025-07-04
2023-12-27
Company data provided by crunchbase