DoorDash · 10 hours ago
Specialist, Proactive Outreach
United States
Full-time
Remote
Entry Level
1+ years expDoorDash is a technology and logistics company focused on empowering local economies. The Proactive Elite Specialist will engage in proactive outreach to support VIP customers, addressing delivery issues and enhancing customer satisfaction through effective communication and problem-solving.
AppsDeliveryE-Commerce PlatformsFood DeliveryOnline Portals
Responsibilities
Root causing what went wrong on an auto-generated at-risk case based on delivery times to determine the appropriate mediation steps
Placing outbound calls to the Consumer, Merchant, or Dasher to prevent the cancellation or late order from occurring
Leverage appropriate tools, escalation channels, and make empowered decisions that lead to a win-win situation for customers and DoorDash
Closing the loop with the Consumer to reassure them their order is now in good hands!
Providing continuous feedback on common themes to help improve our product
Play an integral part of our Elite Customer Support team, your primary responsibilities will be to proactively prevent defects, with a specialized focus on our most valued customers
Elevate customer interactions by creating a delightful, consultative experience that not only addresses concerns but consistently exceeds customer expectations
Tailor your approach to understand each customer's unique needs, providing them with bespoke DoorDash solutions
Navigate through uncertainty by spearheading pilot programs specifically designed to enhance the overall customer experience
Collaborate cross-functionally with partners, acting as the authoritative voice of the customer for DoorDash's products, services, processes, and policies
Satisfying your passion for problem-solving and innovative thinking will shine as you actively engage in developing creative solutions
Play a pivotal role in implementing new strategies, processes, and programs, contributing directly to our efforts to increase customer retention
Empower yourself to make impactful decisions that directly enhance the customer's situation, solidifying our commitment to delivering unparalleled service
Qualification
Required
You have at least 1 year of customer service experience and are passionate about customer success
You are a problem solver, and are able to identify the steps needed to resolve an issue, even in instances where there isn't a specifically documented solution for the issue
You display strong customer service skills
You're enthusiastic about our customers and always want to help them succeed
You're self-motivated and have a bias towards action. You're able to thrive in a fast-paced, constantly changing work environment
You have experience with de-escalating customers and turning poor experiences into customer retention opportunities
You have attention to detail and critical thinking skills
Your customers love you and always have great things to say about you
Preferred
Experience in supporting Consumers, Dashers, and Merchants
You have a previous customer experience background at DoorDash
Benefits
Comprehensive health benefits
Premium healthcare
Wellness expense reimbursement
Paid parental leave
Company
DoorDash
DoorDash is a food delivery platform that connects customers with local and national businesses. It is a sub-organization of DoorDash.
10001+ employees
H1B Sponsorship
DoorDash has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (530)
2024 (510)
2023 (413)
2022 (612)
2021 (439)
2020 (126)
Funding
Current Stage
Public CompanyTotal Funding
$5.22BKey Investors
Durable Capital PartnersT. Rowe PriceDarsana Capital Partners
2025-05-27Post Ipo Debt· $2.75B
2020-12-09IPO
2020-06-11Series H· $400M
Leadership Team
Tony Xu
CEO and Co-founder
Stanley Tang
Co-Founder / Chief Product Officer
Recent News
2026-02-03
Crain's New York Business
2026-01-24
Company data provided by crunchbase