Bart & Associates, Inc. · 9 hours ago
Computer User Support Specialist
Virginia, United States
Contract
Onsite
Mid Level
4+ years expBart & Associates is a company that values dedication, commitment, partnership, trust, and recognition. They are seeking a Computer User Support Specialist to provide Tier III computer user support and manage IT services at the Norfolk Naval Shipyard, ensuring comprehensive IT and telecom support for the mission of returning warships to the Fleet on time and within budget.
ComputerCRMInformation TechnologyRoboticsSoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide Tier III computer user support, including desktop support and service desk operations for end users in Windows and macOS environments
Troubleshoot and resolve hardware, software, and peripheral issues for desktops, laptops, printers, and mobile devices
Support Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and SharePoint
Utilize remote support tools such as Remote Desktop Protocol (RDP), System Center Configuration Manager (SCCM), and similar technologies to diagnose and resolve technical issues
Operate and manage IT ticketing systems (e.g., ServiceNow, BMC Remedy, Jira) to document incidents, track resolutions, and escalate issues in accordance with established procedures
Perform user account management in Active Directory, including account provisioning and deprovisioning, group membership changes, basic group policy administration, and access control configuration
Apply foundational networking knowledge to diagnose and resolve connectivity issues involving TCP/IP, DNS, DHCP, and VPN technologies
Follow cybersecurity best practices related to data handling, endpoint security, access control, and incident reporting
Maintain compliance with role-based access control (RBAC) policies and acceptable use standards
Provide clear written and verbal communication while delivering professional, customer-focused support in fast-paced or high-pressure environments
Support shift-based or on-call operational schedules, as required
Assist with supporting remote and hybrid workforce environments while meeting defined service-level agreements (SLAs)
Follow ITIL-aligned service management practices and contribute to continuous service improvement
Qualification
Required
Associate Degree in Information Technology, Computer Science, or a related field with a minimum of 4 years of relevant IT support experience in a Tier III or equivalent support role
CompTIA Security+ certification, compliant with DoD 8570 or applicable agency policy
Experience providing end-user support in an enterprise IT environment
Working knowledge of Microsoft Windows, macOS, Microsoft 365, Active Directory, and common IT support tools
Strong troubleshooting, analytical, and problem-solving skills
Ability to work independently and collaboratively while managing multiple priorities
Active Top-Secret clearance with SCI eligibility
Benefits
Three robust individual and family medical plans to full time employees, including a Health Savings Account (HSA) option
Two tiers of dental coverage
Vision
Life & AD&D
Disability
Accident
Hospital indemnity
Critical illness insurance
Paid time off
B&A sponsored trainings and certifications
Pet insurance benefits
Commuter transit benefits
Free subscription to a virtual exercise platform (NEOU)
401(k) plan is available to all employees and includes a company matching contribution
The B&A Cares program: 30/60/90-day wellness check ins, personal development, financial management, and stress management seminars, and more
A formal mentorship program
Job shadowing and cross training opportunities
Brand Ambassador program
Employee Assistance Program (EAP) - Access to various support resources to include counseling, legal guidance, financial planning, and more
Monthly teambuilding events
B&A Annual Wellness Challenges: #StepWithB&A, #WalkDuringLunchWithB&A, #VolunteeringWithB&A, #ExerciseDuringLunchWithB&A, and more
Company
Bart & Associates, Inc.
Headquartered in McLean, Va., B&A is a leading information technology systems integrator providing solutions through the following service offerings: Modernization & Transformation, Integration & Analytics, Operations & Enablement, Human Capital Management, Integrated Product Solutions, Cybersecurity, and Geospatial.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Stellus Capital Management
2024-09-10Private Equity
2024-08-27Debt Financing
2024-08-27Acquired
Leadership Team
Jonathan Evans
President and CEO
Paul Mangus
Founder
Recent News
2025-07-15
Business Wire
2025-07-14
Company data provided by crunchbase