Legence · 10 hours ago
Temporary IT Support Associate
Albuquerque, NM
Full-time
Onsite
Entry Level
1+ years expLegence is a leading provider of engineering and consulting services for mission-critical systems in buildings. They are seeking a Temporary IT Support Associate to provide first-line support for IT-related incidents and service requests, ensuring customer satisfaction and effective service delivery.
ConsultingEnergy EfficiencyProfessional ServicesRenewable EnergyService Industry
No H1B
Responsibilities
Provide basic IT support and assistance to staff in a prompt, courteous, and empathetic manner
Log incidents and service requests accurately using the IT service desk system (ServiceNow)
Assist users with the operation of hardware such as printers, scanners, and other peripherals
Perform basic troubleshooting and maintenance of desktop computers, laptops, and mobile devices
Diagnose and resolve simple software and hardware incidents, including operating systems and common software applications
Escalate more complex issues to higher-level support teams as necessary
Install and configure new IT equipment under supervision
Create temporary user accounts and reset passwords while ensuring data security
Maintain a high level of customer service, ensuring all customers are treated efficiently and appropriately
Communicate effectively with technical and non-technical colleagues at all levels in the organization
Participate in internal training to stay updated with the latest technology and internal system processes
Other duties as assigned
Qualification
Required
High school diploma or equivalent experience
1 + years of experience within the information technology field, including but not limited to PC and mobile device support
Basic knowledge of the following technologies: Dell Desktops and Laptops, Microsoft Active Directory and Azure, O365, Teams, Office, Exchange Online, SharePoint, Apple and Android Tablets and Phones
Problem-solving skills and the ability to troubleshoot basic IT issues
Ability to work independently and as part of a team
Willingness to learn and adapt to new technologies and processes
Customer-focused attitude with a commitment to providing high-quality service
Preferred
Experience with ServiceNow a plus
Benefits
401(k) Plan with Company Match: Currently match contributions dollar-for-dollar up to 4% of eligible pay; immediate vesting.
Health & Welfare Benefits: Employer provided medical, dental, vision, prescription drug, Employee Assistance Program and accident & illness coverage.
Life and Disability Insurance : Employer provided basic life insurance and AD&D valued at 50K coverage amount with the option for voluntary buy up for additional coverage.
Time Off: Flexible non-accrual vacation; company holidays per policy.
Expenses : Business travel and related expenses reimbursed per company policy.
Company
Legence
Legence provides a comprehensive mechanical, electrical, plumbing, and maintenance services to improve building performance.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$2.12B2025-12-11Post Ipo Secondary· $434.81M
2025-10-30Post Ipo Debt· $110M
2025-09-12IPO
Leadership Team
Jeffrey Sprau
Chief Executive Officer
Stephen Butz
Chief Financial Officer
Recent News
2026-01-09
2026-01-06
MarketScreener
2026-01-03
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