Synergy Imports · 4 hours ago
Operations & Order Fulfillment Coordinator (In-Office)
St Paul, MN
Full-time
Onsite
Mid, Senior Level
$62K/yr - $62K/yr
5+ years expSynergy Imports is a growing promotional products company that partners with colleges and universities nationwide to deliver high-quality branded merchandise. They are seeking a driven, highly organized, and detail-oriented Operations & Order Fulfillment Coordinator to oversee the lifecycle of customer orders, ensuring on-time delivery and customer satisfaction.
AdvertisingMarketingRetail
Responsibilities
Communicate via phone/email with suppliers to ensure all domestic and international orders have been received by our suppliers, ship and deliver on time
Communicate relevant order-related updates to our account managers
Utilize industry-specific software to manage all orders from origination through delivery
Email order tracking information to customers
Work with suppliers to resolve production issues such as supplier errors, delays or remakes
Work with FEDEX and UPS to resolve shipping issues and keep Account Managers informed
Write and manage repeat orders
Work closely with Account Managers, Operations Leadership and AP / AR
Assist AP / AR during peak workload period to help maintain our high level of customer service
Repackage and ship orders
Order office supplies and ship product samples
Qualification
Required
Extremely detail oriented - this is a top priority
Strong problem-solving skills and ability to anticipate next steps
You are a high achiever with high standards, wanting to work with similarly ambitious co-workers
Self-starter with a strong sense of ownership and accountability
Excellent organizational skills: ability to prioritize a large number of tasks
Comfortable working with vendors and internal teams
5 years of post-college or 10 years of post-high school work experience
Excellent written and verbal communication skills
Excellent computer skills – you can move through programs (Outlook, Word, Excel, etc.) efficiently
Benefits
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Parental leave
Vision insurance
Company
Synergy Imports
Synergy Imports specializes in identifying creative, budget-friendly, branded solutions that help schools and companies achieve their goals.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase