InvoiceCloud, Inc. · 21 hours ago
People Operations Coordinator
Boston, MA
Full-time
Onsite
Entry Level
$70K/yr - $80K/yr
1+ years expInvoiceCloud is a fast-growing fintech leader recognized for its commitment to reducing digital exclusion and enhancing the payment experience. The People Operations Coordinator will support day-to-day operations of the People Team, ensuring compliance and a positive employee experience through various HR processes.
Financial Services
Responsibilities
Serves as the first point of contact for employee People Operations inquiries, delivering timely, accurate, and empathetic support that reinforces a positive employee experience
Supports onboarding activities, including I-9 completion and maintaining onboarding platforms, ensuring new hires are set up efficiently and compliantly from day one
Assists with benefits administration, wellness programs, and annual benefits cycles by accurately processing enrollments, changes, and employee questions
Maintains confidentiality and discretion when handling sensitive employee information, ensuring trust and compliance across all People Operations activities
Triages employee inquiries and independently routes or escalates issues to appropriate People Team members or partners as needed
Acts as a reliable point of contact for leave-of-absence questions, maintaining internal leave tracking logs and coordinating with external leave administrators
Performs regular global data audits and supports updates in Workday to ensure People data accuracy, consistency, and compliance across systems
Keeps People Operations documentation, SOPs, policies, and handbooks current, organized, and accessible, including maintaining People content on the company intranet
Supports HR compliance efforts by assisting with labor law poster management, required federal and state reporting, and tracking deadlines through compliance calendars
Identifies opportunities to leverage AI and automation to improve efficiency, accuracy, and scalability within People Operations workflows, such as knowledge management or document organization
Assists in testing, documenting, and implementing AI-enabled or technology-supported process improvements in partnership with senior team members
Contributes ideas for continuous improvement across People Team operations, including scheduling, coordination of people programs, and cross-functional initiatives
Qualification
Required
1–3 years of experience in Human Resources or People Operations
Strong organizational skills with high attention to detail
Excellent written and verbal communication skills
Comfort handling employee inquiries with professionalism and empathy
Foundational knowledge of HR compliance concepts
Interest in leveraging technology and AI to improve People Operations processes
Preferred
Proficiency with Workday and Excel preferred
Experience with AI tools a plus
Benefits
Medical, dental, vision, life & disability insurance
401(k) plan with company match
Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays
Mental health resources
Paid parental leave & Backup Care
Tuition reimbursement
Employee Resource Groups (ERGs)
Company
InvoiceCloud, Inc.
InvoiceCloud provides modern digital payment, customer engagement, and outbound disbursement solutions.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Bob Bennett
CEO
Bob Lapides
President Government, Utilities and Business Services Division and Co-Founder of Invoice Cloud
Company data provided by crunchbase