Alpin Haus · 8 hours ago
Fixed Operations Manager
Middletown, NY
Full-time
Onsite
Mid, Senior Level
$85K/yr - $125K/yr
5+ years expAlpin Haus is committed to bringing family and friends together to have fun and create memories. The Fixed Operations Manager acts as a strategic partner and liaison between key departments, overseeing goals and policies to ensure efficiency and customer satisfaction.
Retail
Responsibilities
Act as liaison between sales, service, parts, and other departments as appropriate, to ensure that excellent communication is always maintained and company protocols and standards are followed
Provide regular communication and leadership to staff through daily and weekly collaborative meetings and group huddles
Manage customer quality assurance programs; monitor existing processes and controls, and analyze and take steps to improve effectiveness
Constantly monitor productivity of staff; create strategies and policies to improve productivity, work flow, and proficiency of service technicians and parts team members
Oversee profit and loss reports to monitor labor and supply cost, and to attain highest possible gross profit margins; observe trends and set monthly goals
Review and take swift action on escalated customer service issues
Review service and parts employee payroll weekly; make corrections and submit timely to ensure accurate payment to employees
Play a significant role in long-term planning; explore and implement change to enhance organization reputation and add value to job accomplishments
This position supervises the Service and Parts departments of one work site, which may include a Service Manager and/or Parts Manager, and the Warranty Administrator. Responsibilities include making hiring recommendations; instructing and training in work methods; planning, scheduling and assigning work; checking and approving work; evaluating performance; and recommending disciplinary actions regarding unsatisfactory employees
Qualification
Required
High school diploma
5 years of combined customer service and mid-level management experience, in an industry such as auto, construction, property, HVAC, or similar
General knowledge of, or experience with RV equipment and accessories helpful
Outstanding interpersonal and verbal communication skills for friendly and effective customer and employee interactions, and to effectively coach people to improve performance
Proven ability to structure and process qualitative and quantitative data and draw insightful conclusions
Ability to think and act strategically and perform comprehensive analysis
Good math, computer and data entry skills
Ability to adjust to changing priorities through efficient and productive planning, organizing, scheduling, and budgeting
Effectively reaches out to peers and cooperates with management team to establish collaborative working relationships
Company
Alpin Haus
Alpin Haus is a retail company providing RVs, boats, and pools.
51-200 employees
Funding
Current Stage
Growth StageRecent News
Albany Business Review
2023-11-16
Company data provided by crunchbase